Contact the Atlas Air corporate office headquarters in White Plains, New York, by referring to the provided details. It is the main hub that oversees airline operations and makes crucial decisions to ensure smooth functioning. In addition, it supervises customer service and offers immediate assistance in complex travel situations.
| Airline Name | Atlas Air |
| HQ City | White Plains, New York |
| Atlas Air Headquarters Address | 1 North Lexington Avenue, White Plains, New York, 10601, United States |
| Atlas Air Head Office Phone Number | +1 914 701 8000 |
| HQ Fax Number | + 1 914 701 8333 |
| Working Hours | Monday – Friday: 9 am–5 pm |
| Corporate Email Address | info@atlasair.com |
| Media Relations Address | corpcommunications@atlasair.com |
| Corporate Office Working Hours | Monday to Friday: 9 A.M. to 5 P.M. Closed on Saturday and Sunday. |
| Social Media Platform | YouTube TikTok |
| Official Website | http://www.atlasair.com/ |
Map Location of Atlas Air HQ:
Challenging Travel Matters that the Atlas Air Head Office Can Address
Many travel issues are addressed to the Atlas Air main office because they are complex in nature and are outside the authority of local staff. The HQ team steps in to handle queries that are unusual and complicated. If your situation fits any of these, contact the headquarters right away.
- Misrouted or mishandled special baggage, such as sports equipment, musical instruments, or oversized items.
- Claims involving third‑party bookings, travel agencies, or online platforms where the airline’s responsibility is unclear.
- Incidents of lost or damaged personal documents, valuables, or items left behind on board
- Concerns about safety, security, or conduct during boarding, in‑flight service, or upon arrival.
- Cases where passengers are denied boarding without a clear explanation or proper assistance.
- Schedule changes or cancellations that severely affect multiple onward connections or trips.
Frequently Asked Questions:
Atlas Air is headquartered at 1 N Lexington Ave, White Plains, NY 10601, United States. Previously, it was located in Purchase, New York. The company manages its global operations from this location.
Michael T. Steen currently serves as the CEO of Atlas Air. He took on the role after the airline was acquired by a group of private investors in 2023.
Atlas Air does not operate regular scheduled passenger services. The airline primarily focuses on cargo operations, though it does handle passenger flights for specific clients and operators.
Direct booking is not available for Atlas Air flights. Getting in touch with an authorized travel agent or operator can help you make necessary travel arrangements on Atlas Air.
The cancellation rules depend on the conditions set by the operator managing your booking. Reach out to the agent or operator who handled your reservation to understand what applies to your ticket.
Your refund eligibility is determined by the fare conditions on your ticket. Get in touch with the travel agent or operator for specific details.
Yes, you can make changes to your flight date or time. However, please contact the operator to learn about the attached policies.
If your flight is canceled, the airline will make sure to book you an alternative flight quickly. Make sure to contact the office immediately to book the next available option without unnecessary delays.
Tickets for Atlas Air flights are generally issued through the operator or travel agent managing the booking. There is no facility for flight booking on the website.
Since Atlas Air works through operators and travel agents, directing your concern to whoever arranged your booking is the first step.