Contact Guide of Qantas Airlines Headquarters in Mascot

Qantas Airways headquarters is in Mascot, a suburb of Sydney, New South Wales, Australia. Its core function is to ensure the company’s smooth operation. Everything you need to know about reaching out to its representative, including the contact number and mailing address, is listed below.

Details on the Qantas Airlines Headquarters Location in

These details provide the correct contact information and address to reach the Qantas Airlines head office. Make sure to save the shared information for quick and easy access to personalized travel assistance.

Airline Name	Qantas Airways
Qantas Airlines HQ Office City	Mascot, Australia
Qantas Airlines Head Office Address	Qantas Airlines, 10 Bourke Road, Mascot, Sydney, New South Wales, 2020, Australia
Qantas Airlines HQ Office Alternative Address	Some records indicate the corporate campus is located at 203 Coward Street, Mascot.
Qantas Airlines Corporate Office Hours of Operation	Monday to Friday from 9 AM to 4 PM.
Qantas Airlines Head Office Landmark	Adjacent to Sydney Kingsford Smith Airport
Qantas Airlines Corporate Office Phone Number	+61 2 9691 3636
Qantas Airlines HQ Office Fax Number	+61 2 9490 1888
Qantas Airlines HQ Office Email Address	info@qantasgrouptravel.com
Qantas Airlines Official Website	https://www.qantas.com/

Map Location:

Write to the Qantas Airlines Representatives at the Mailing Address

Write to the Qantas Airways main office mailing address about important legal matters, complaints, and other related concerns.

Qantas Airways Limited,

10 Bourke Road, Mascot, NSW 2020, Australia

Connect with the Qantas Airlines Customer Service Team for Assistance

Please connect with the Qantas Airways customer service team for assistance with basic booking and ticket modification services.

Within Australia: 13 13 13
Ghana: +233 302 24 40 43
Kenya: +254 701 948 795
South Africa: +27 21 427 3128
Canada: +1 800 227 4500
United States: +1 800 227 4500
Chile: 800 004 321 (national toll-free)
India: 000 800 050 4561 (toll-free)
Singapore: +65 6415 7373
Hong Kong SAR China: +852 2298 8111
Japan: +81 3 6833 0700 (Within Tokyo) or +81 120 207 020 (Outside Tokyo/Kanto)
UK: +800 964 432 (Within UK) or 0845 7 747 767 (Call cost up to 7 pence a minute (inc VAT) for 084 numbers)
Saudi Arabia: +966 12 669 3356 (Jeddah)

Kindly visit the Qantas Airways official website for other regional contact numbers and opening hours of the helpline.

Services Offered at the Qantas Airlines Main Office

Not every airline service or query is addressed at the headquarters. The Qantas Airways corporate office handles only complex matters that are related to:

Company legal matters.
Passengers’ complaints relate to airline policies or travel restrictions.
Mass travel disruptions.
Travelers requesting services outside airline guidelines.
Policy disputes.

However, if your concerns are more about the basic activities or services of travel, you should always reach out to the airline’s customer service team or the nearest help center. Some examples of these services are:

Refund guide
Help understanding cancellation rules.
Assistance with baggage rules and restrictions.
Gathering details on the check-in rules and timings.
Requesting special service and premium upgrades.
Changes to the booked ticket.
Requesting special baggage allowance for bulky or fragile items.

Alternative Ways to Get in Touch with the Qantas Airlines Team

These alternative communication channels can help you resolve minor queries and help you stay updated on airline service changes and other announcements.

Email Addresses

Frequent Flyer: frequent_flyer@qantas.com.au or qantasff@loyalty.qantas.com
Group Travel: info@qantasgrouptravel.com
Business Rewards: qantasbusinessrewardsteam@qantasloyalty.com
Accessibility Support: specialhandling@qantas.com.au
Baggage Issues: baggage@qantas.com.au
General customer support, flight bookings, and complaints: Complaint, compliment, and claim form on the Qantas website.

Social Media Accounts

Facebook: @Qantas
Twitter: @Qantas (Main), @QantasSupport (Customer Help)
Instagram: @Qantas
LinkedIn: @Qantas
YouTube: @Qantas

Download Mobile Application

Download Qantas’s app for iPhone or Android to handle everything from check-in to tracking Frequent Flyer points, plus direct messaging with support teams.

Online Services

Digital Chat: Available through qantas.com during operating hours
Self-Service Portal: Manage trips at qantas.com/managebooking
Virtual Assistant: AI-powered help on the website

About Qantas Airlines Corporate Office

Qantas stands as Australia’s flag carrier and the nation’s largest airline by fleet size, international flights, and destinations served. Established in 1920, the carrier has evolved into a global aviation leader. The Qantas Airways main office oversees all the core operations to maintain continued services.

Key Facts

Founded: November 16, 1920 (originally QANTAS – Queensland and Northern Territory Aerial Services)
Main Hub: Sydney Kingsford Smith Airport (SYD)
Secondary Hubs: Melbourne Airport (MEL), Brisbane Airport (BNE)
IATA Code: QF
ICAO Code: QFA
Fleet Count: 380++ aircraft
Network Reach: 90+ destinations across 6 continents
Alliance: Oneworld member (founding member since 1999)
Subsidiaries: Jetstar Airways, QantasLink, Qantas Freight

Frequently Asked Questions:

What’s the address of Qantas’s main business office?

Qantas runs its main business operations from Mascot, a Sydney suburb in New South Wales, Australia. You’ll find the building right next to Sydney Kingsford Smith Airport.

How can I find phone numbers for help centers worldwide?

Check Qantas’s website homepage, where you’ll see contact information organized by location. This section provides telephone numbers and addresses for support centers across different countries.

Will headquarters answer my questions about luggage allowances?

Questions about luggage allowances and restrictions should go to customer support lines or airport service desks. Headquarters doesn’t handle routine passenger service questions about bags.

When can I reach someone at the corporate building?

The building operates during typical Monday-to-Friday business hours. Since schedules can change, it’s wise to call first to confirm when staff are available before trying to reach them.

Should I schedule ahead before showing up at the office?

You’ll need to call ahead and arrange a specific time if visiting in person is necessary. Walking in without notice won’t work because the building requires scheduled appointments.

Can I purchase flight tickets at headquarters?

Headquarters doesn’t sell tickets or make flight reservations. You’ll need to use the website, call the booking lines, or visit a sales location to purchase tickets.

What kind of passenger problems does headquarters handle?

The building handles business management and addresses serious passenger problems. These include disagreements about rules, legal concerns, official complaints, and requests needing special attention.

How do I communicate with the corporate office?

You have three options: dial their business phone line, send an email to their email address, or send a letter to their registered mailing address.

Can I walk into headquarters without calling first?

Showing up without an appointment isn’t allowed at headquarters. Staff will tell you if you actually need to come in and will set up a time. Otherwise, phone calls work much better.

Which department processes ticket refunds?

Call the support number for your area or walk into a local sales office. Either option will help you understand refund procedures and start your claim.

Qantas Airlines Headquarters Whereabouts & Operations