Starlux Airlines headquarters is located in Taoyuan City, Taiwan. The location is close to the international airport, making it easily accessible for travelers. Scroll through this page to get your hands on the complete contact information of the head office, including address and email details as well.
Quickly Locate and Contact the Starlux Airlines Headquarters with Ease
This one table of contents contains all details of the Starlux main office. Note down the shared address and phone number for easy access.
| Airline Name | Starlux Airlines |
| Starlux Airlines Headquarters Office City | Taoyuan City, Taiwan. |
| Starlux Airlines Head Office Address | STARLUX Airlines Co., Ltd., 11F, No. 525, Section 4, Zhongxiao East Road, Xinyi District, Taipei City, Taiwan |
| Starlux Airlines Administrative Office Address | Another, or previously listed, administrative location is No. 168, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City, Taiwan. |
| Starlux Airlines HQ Office Landmark | Taiwan Taoyuan International Airport (TPE) |
| Starlux Airlines Corporate Office Phone Number | +886-2-2791-1000 |
| Starlux Airlines HQ Office Email Address | esg@starlux-airlines.com |
| Starlux Airlines Corporate Office Working Hours | Monday – Fridays: 9:00 Am – 6:00 Pm |
| Starlux Airlines Official Website | https://www.starlux-airlines.com/zh-TW (Chinese) https://www.starlux-airlines.com/en-US (English) |
Starlux Airlines HQ Map Location:
The Mailing Address for Starlux Airlines HQ
Choose to write to the Starlux Airlines representatives for legal disputes, complaints, and feedback.
11F, No. 525,
Section 4, Zhongxiao East Road
Xinyi District, Taipei City
110055, Taiwan
Essential Details to Connect with the Starlux Airlines Customer Care Team
For those flight bookings, ticket cancellations, upgrades, and other requests, connect with the airline’s customer service team for quick assistance.
- Taiwan: +886-2-2791-1199 and +886-3-383-1199
- Hong Kong: +852-3001-9168
- Japan: +81-3-6373-0787
- Malaysia: +60-1546-000-999
- USA: +1-833-971-0012
Visit the airline’s official website for other regional contact numbers.
Explore Travel Matters Resolved by the Starlux Airlines Corporate Office
The Starlux Airlines head office manages specialized travel issues, typically including:
- Airline policies
- Travel restrictions
- Legal concerns
- Passenger complaints
- Media requests
- Executive-level support
Choose to contact the Starlux Airlines help center nearest you or the customer care team for assistance with basic flight bookings and travel queries.
- Flight bookings and itinerary planning
- Ticket modifications
- Baggage claims and lost luggage help
- Flight status and schedule checks
- Special assistance needs
- Refund guide
- Airline name change policy
- Cancellation guidelines and attached fees
- Loyalty program questions
- Flight check-in rules
- Refund or reimbursement processes
- Seat assignments and upgrades
Unlock Alternative Methods to Connect with Starlux Airlines
Other than the above-mentioned contact details, you can also use the following communication channels to connect with the Starlux Airlines representatives.
Email Contact Details
- Customer/Passenger Service (General): fb@starlux-airlines.com
- Media & Charity Events: crd@starlux-airlines.com
- Investor Relations: ir@starlux-airlines.com
- Sustainability & Integrity Management: esg@starlux-airlines.com
- Employee Care: wecare@starlux-airlines.com
- Baggage Service Office (Taoyuan): JXLNF@starlux-airlines.com
- Welfare Committee: welfarecommittee@starlux-airlines.com
Stay Connected on Social Media
- Instagram: Global: @starluxairlines and US: @starluxairlinesus (Focused on US-Asia routes)
- Facebook:
- US: @starluxairlinesUS
- Malaysia: @starluxairlinesmalaysia
- Singapore: @starluxairlinesSG
- Twitter/X: @StarluxA
- YouTube: @STARLUXAirlines
Download the Airline Mobile Application
You can also download the Starlux Airlines mobile app from the Google Play Store or the App Store and gain access to easy flight booking and ticket managing features.
Online Services
You can fill out an online contact form at the airline’s official website for query resolution.
About Starlux Airlines Corporate Office
Starlux Airlines was founded in 2018 by Taiwanese billionaire K.W. Chang. The airline is the newest international carrier and one of Asia’s most luxurious airlines. Its formal operation commenced in 2020, and the Starlux corporate head office is responsible for managing all essential operations of the company.
- Founded: May 2, 2018
- Commenced Operations: January 23, 2020
- Founder: K.W. Chang
- Main Hub: Taiwan Taoyuan International Airport (TPE)
- Secondary Hub: Taipei Songshan Airport (TSA) – domestic and regional flights
- IATA Code: JX
- ICAO Code: SJX
- Callsign: STARWALKER
- Fleet Size: 30+ aircraft (rapidly expanding)
- Destinations: 30+ destinations across Asia and North America
- Alliance: Independent carrier (no alliance membership)
Frequently Asked Questions:
The Starlux Airlines corporate office is located in Taoyuan City, Taiwan. The location is close to the Taiwan Taoyuan International Airport, making it a primary landmark.
The main office does not allow casual or unscheduled walk-ins. If your presence is required at the office, the staff will let you know and schedule your visit. Otherwise, on-call assistance works best.
You can connect with the headquarters staff via hotline, email, or by writing to the mailing address.
Yes, if you want to visit the office in person, call ahead and schedule your visit. The main office does not entertain casual visits.
The main office operates on usual business hours. However, the timings are subject to change; hence, you must confirm them by connecting with the office staff.
The headquarters mainly oversee the core functions of the company. It manages only specific travel queries that are related to policy disputes, legal matters, complaints, and special services.
No, the main office does not provide ticketing services. You must contact the nearest help center or sales office for assistance with your flight booking and related services.
Contact the customer care team or airport office when you need assistance with baggage rules and services. The main office deals with complex issues only.
You can contact the customer service team via regional hotlines or by visiting the nearest sales office to get assistance with refund claims and compensation.
You can access the complete contact number list on the Starlux Airlines’ official website. The homepage has a “contact us” section that provides essential reach-out details.
Starlux Airlines Offices Other Locations
- Starlux Airlines Chiang Mai Office in Thailand
- Starlux Airlines Sendai Office in Japan
- Starlux Airlines Phú Quốc Office in Vietnam
- Starlux Airlines Naha Office in Japan
- Starlux Airlines Tokyo Office in Japan
- Starlux Airlines San Francisco Office in United States
- Starlux Airlines Taichung Office in Taiwan
- Starlux Airlines Kuala Lumpur Office in Malaysia
- Starlux Airlines Penang Office in Malaysia
- Starlux Airlines Da Nang Office in Vietnam
- Starlux Airlines Bangkok Office in Thailand
- Starlux Airlines Cebu Office in Philippines
- Starlux Airlines Singapore Office
- Starlux Airlines Takamatsu Office in Japan
- Starlux Airlines Tokushima Office in Japan
- Starlux Airlines Sapporo Office in Japan
- Starlux Airlines Clark Office in Philippines
- Starlux Airlines Osaka Office in Japan
- Starlux Airlines Kumamoto Office in Japan
- Starlux Airlines Taipei Office in Taiwan
- Starlux Airlines Jakarta Office in Indonesia
- Starlux Airlines Seattle Office in United States
- Starlux Airlines Los Angeles Office in United States
- Starlux Airlines Ho Chi Minh City Office in Vietnam
- Starlux Airlines Hanoi Office in Vietnam
- Starlux Airlines Hagåtña Office in Guam
- Starlux Airlines Manila Office in Philippines
- Starlux Airlines Hong Kong Office
- Starlux Airlines Fukuoka Office in Japan
- Starlux Airlines Macau Office