Turkish Airlines Colombo Sales Office in Sri Lanka

  •    Turkish Airlines INC, Level 33, West Tower, World Trade Center, Colombo 01, Sri Lanka
  •    +94 11 590 0500 / 0555
  •    Weekdays: 09:00 – 17:00 / Saturday & Sunday: Closed
  •    CMBSALES@THY.COM
Colombo, Sri Lanka

If you’re preparing for your first trip with Turkish Airlines and want every step of your journey to be stress-free, the Turkish Airlines Colombo Sales Office in Sri Lanka is ready to assist you. The office provides clear guidance on all essential travel matters, whether you need help booking your ticket, understanding baggage rules, checking flight details, learning about in-flight dining options, or managing ticket changes and cancellations. You can also get information about airport services, lounge access, arrival visa procedures, and refund policies. The Colombo sales team is available to keep you well informed and to answer any questions you may have, providing a satisfied travel experience.

Details of Turkish Airlines Colombo Sales Office: Contact, Address & Customer Service Details

Turkish Airlines Colombo Sales Office AddressTurkish Airlines INC, Level 33, West Tower, World Trade Center, Colombo 01, Sri Lanka
Turkish Airlines Hotline Number+94 11 590 0500 / 0555
Office Opening HoursWeekdays: 09:00 – 17:00 
Saturday & Sunday: Closed
EmailCMBSALES@THY.COM
Manage Bookinghttps://www.turkishairlines.com/en-int/flights/manage-booking/
Flight Statushttps://www.turkishairlines.com/en-int/flights/flight-status/

Map Location:

Turkish Airlines Colombo Airport Sales Office Address and Contact Details

Airport NameColombo Bandaranaike International Airport
Turkish Airlines Colombo Airport Office AddressBIA Departure Terminal No:75-76 Katanayeke Colombo, Sri Lanka
Airport Contact Number+94 11 590 0500 / +94 11 225 1233
Office Opening HoursMonday: 02:00-10:00
Tuesday: 02:00-10:00
Wednesday: 02:00-10:00
Thursday: 15:00-23:00
Friday: 02:00-10:00
Saturday: 02:00-10:00 
Sunday: 15:00-23:00
EmailCMBOPS@THY.COM

List of all Turkish Airlines Global Sales Offices.

Turkish Airlines Headquarters Information

Get a complete rundown on the Turkish Airlines headquarters location and contact details.

Turkish Airlines Head Office AddressTurkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul Türkiye (Türk Hava Yolları Genel Müdürlük Binası, Atatürk Havalimanı, Yeşilköy 34149 İstanbul Türkiye)
Turkish Airlines Corporate HQ Phone Number +90 212 463 63 63
Fax Number+90 212 465 21 21
Office Opening HoursMonday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Emailinfo@thy.com
Official Websitehttps://www.turkishairlines.com/

Available Turkish Airlines Fleet Details

  • Airbus A300
    • Airbus A300B4
  • Airbus A310
    • Airbus A310-200
    • Airbus A310-300
  • Airbus A319
    • Airbus A319-100
  • Airbus A320
    • Airbus A320-200
  • Airbus A321
    • Airbus A321-100
    • Airbus A321-200
    • Airbus A321neo
  • Airbus A330
    • Airbus A330-200
    • Airbus A330-300
  • McDonnell Douglas MD-90
    • McDonnell Douglas MD-90
  • Airbus A340
    • Airbus A340-300
  • Airbus A350 XWB
    • Airbus A350-900
  • Boeing 737
    • Boeing 737-400
    • Boeing 737-500
    • Boeing 737-700
    • Boeing 737-800
    • Boeing 737-900ER
    • Boeing 737 MAX 8
    • Boeing 737 MAX 9
  • Boeing 777
    • Boeing 777-300ER
    • Boeing 777F
  • Boeing 787 Dreamliner
    • Boeing 787-9 Dreamliner
  • British Aerospace BAe 146 / Avro RJ
    • British Aerospace Avro RJ100
    • British Aerospace Avro RJ70
  • De Havilland Canada DHC-7 Dash 7
    • De Havilland Canada DHC-7-100
  • McDonnell Douglas DC-9
    • McDonnell Douglas DC-9-10
    • McDonnell Douglas DC-9-30
  • McDonnell Douglas DC-10
    • McDonnell Douglas DC-10-10
    • McDonnell Douglas DC-10-30
  • McDonnell Douglas MD-80
    • McDonnell Douglas MD-83

Services Offered by Turkish Airlines Colombo Sales Office in Sri Lanka

Turkish Miles & SmilesFlight Ticket BookingBaggage Allowance
Turkish Do & CoFlight Ticket CancellationDuty Free Allowance
Turkish Airlines Mobile AppFlight Ticket ReschedulingSelf Service Kiosk Check-in
Turkish Airlines LoungesWeb / Online Check-inSeats Enquiries and Selection
Turkish Airlines Duty FreeAirport Counter Check-inAirport Transportation
Turkish Airlines CodeshareIn-Flight MealsAnimals and Pets

In short, the Turkish Airlines sales office in Colombo, Sri Lanka, is your reliable travel support provider. You can access all sorts of services here, from booking a flight ticket and changing travel dates to canceling a reservation last minute and upgrading to a premium cabin. All this is possible with the help of trained experts at the office. Hence, make sure you stay in touch with the team next time you plan your journey with the airline.

Frequently Asked Questions:

Can I book tickets for relatives traveling from different cities in one visit?

Yes, the office handles multiple bookings simultaneously for family members departing from various locations, coordinating everyone’s travel arrangements together for convenience.

What if I need to carry extra luggage for gifts and shopping items?

Pre-purchasing additional baggage allowance at the Turkish Airlines Colombo office costs considerably less than paying excess weight charges at the airport on departure day.

How do I request vegetarian or halal meals for my upcoming flight?

Contact the office at least seventy-two hours before departure with your dietary requirements. They’ll coordinate with catering services to ensure appropriate meals are loaded.

Can someone explain the visa requirements for my layover in Istanbul?

The office provides general transit visa information, though passengers should confirm specific entry requirements directly with the Turkish embassy before finalizing travel plans.

What happens if my passport gets renewed after I’ve already booked my ticket?

Bring both your old and new passports to the office. They’ll update your booking with the new passport number to match your current travel document.

Will I get assistance if my child is traveling alone for the first time?

The Turkish Airlines sales office in Colombo arranges unaccompanied minor services, explains supervision procedures, and ensures that parents understand how their child will receive assistance throughout the journey.

Can I change my ticket destination if my travel plans have changed completely?

Yes, destination changes are possible depending on ticket rules. The office calculates fare differences, checks availability to new destinations, and processes the modification.

What if I booked through a third-party website but need help now?

The office can access your reservation and provide assistance, though certain changes might require contacting the original booking platform that issued your ticket.

How early should I arrive at the office if I need detailed help?

Visiting during mid-morning or early afternoon typically means shorter wait times compared to lunch hours or late afternoons when more people seek assistance.

Can I get printed itineraries needed for my visa application at the embassy?

Yes, the Turkish Airlines Colombo sales office provides official stamped itineraries, booking confirmations, and any airline documentation required for visa submissions or embassy appointments.

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