Turkish Airlines Warsaw Sales Office in Poland

The Turkish Airlines sales office in Poland is your immediate point of contact for connecting with airline representatives. This help center supports passengers with flight bookings, ticket changes, cancellations, refund requests, baggage queries, and much more. 

This guide covers all the essential details, such as office contact information, step-by-step instructions for the most common passenger requests, baggage rules for 2026, the refund timeline, EU passenger rights, and answers to the most frequently asked questions.

Details of Turkish Airlines Warsaw Sales Office: Contact, Address & Customer Service Details

Turkish Airlines Warsaw Sales Office Address	Żwirki i Wigury 1, 02-143 Warszawa, Poland
Turkish Airlines Contact Number	+48 22 5297700 / Call Center +48 22 504 8544
Turkish Airlines Fax Number	+48 22 6503515
Office Opening Hours	9:00 am – 5:00 pm (Monday – Friday)
Email	For agent inquiries wawsales@thy.com / for group inquiries wawgroups@thy.com
Manage Booking	https://www.turkishairlines.com/en-int/flights/manage-booking/
Flight Status	https://www.turkishairlines.com/en-int/flights/flight-status/

Map Location:

Turkish Airlines Step-by-Step Passenger Guide 2026

Quickly manage your reservation, cancel a flight, change travel dates, or simply download your boarding pass with a few simple online steps. If you get stuck, you can contact the Turkish Airlines sales office in Warsaw for help.

Cancel a Turkish Airlines Flight

The Turkish Airlines cancellation policy for 2026 offers free cancellation within 24 hours of booking, provided the flight is at least 7 days away. For complex bookings, visit or call the Warsaw office.

1. Go to the official website and click on “Check-in/Manage Booking” in the top menu.
2. Enter your 6-digit booking reference number (PNR) and your last name, then click “Find.”
3. Select the flight you wish to cancel and click the “Cancel My Reservation” button.
4. Review the cancellation conditions displayed and check whether your fare is refundable or non-refundable.
5. Confirm the cancellation. A confirmation email will be sent to your registered email address. 
6. Your refund (if applicable) will be processed back to your original payment method within 7-20 business days.

List of all Turkish Airlines Global Sales Offices.

Reschedule or Change a Turkish Airlines Flight

1. Enter your booking reference and last name after clicking the “Check-in/ Manage Booking.”
2. Click on “Change Flight” and choose your preferred date or time.
3. Review the fare difference, confirm the changes, and complete any required payment.
4. An updated e-ticket and itinerary will be emailed.

Download Your Turkish Airlines Boarding Pass

According to Turkish Airlines’ check-in rules 2026, travelers can check in online only 24 hours before departure or at the airport.

1. After visiting the website, click on the “Check-in Online.” The option is available 24 hours before the departure time.
2. Enter your ticket details and locate your booking.
3. Select the passenger(s) you are checking in and confirm or change your seat.
4. Complete the check-in process and download your Turkish Airlines boarding pass.

Turkish Airlines Warsaw Airport Sales Office Address and Contact Details

Airport Name	Lotnisko Chopina Warszawa
Turkish Airlines Warsaw Airport Office Sales Office Address	ul.Żwirki i Wigury 1, Terminal A, Warsaw, LS Airport Services Handling Sales Office
Airport Contact Number	+48 22 5297700 / Call Center +48 22 504 8544
Fax Number	+48 22 6503515
Office Opening Hours	Operations Office: Monday: 06:30-14:30 Tuesday: 12:00-20:00 Wednesday: 12:00-20:00 Thursday: 06:30- 14:30 Friday: 06:30-10:30 // 12:30-20:30 Saturday: 06:30-14:30 Sunday: 06:30-10:30 // 16:00-20:00
Email	wawcustomer@thy.com

Turkish Airlines Baggage Policy 2026 Guide

Turkish Airlines uses a weight concept for Warsaw-Istanbul and most European routes.

Cabin Class	Checked Baggage
Economy Ecofly	15 – 20 kg
Economy Extra/Advantage	15 – 20 kg
Business Class	30 kg or 2 pieces x 32 kg
Hand/ Carry-on Bag Baggage	1 piece x 8kg + 1 personal item x 4kg
Extra Baggage	USD 90 per additional piece (international routes). It can vary by fare class.
Special / Sports Items	Declare at booking

Refund Policy & Flight Delay Compensation on Turkish Airlines

Travelers can request a refund online at the official website, by emailing the customer care team, or by calling the Warsaw office. If your ticket was booked through a travel agent, contact them directly for a refund. 

As per Turkish Airlines refund policy, the processing takes 7-20 business days for cards, 7-15 days for bank transfers, and up to 14 days via travel agents.

Turkish Airlines Headquarters Information

Get a complete rundown on the Turkish Airlines headquarters location and contact details.

Turkish Airlines Head Office Address	Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul Türkiye (Türk Hava Yolları Genel Müdürlük Binası, Atatürk Havalimanı, Yeşilköy 34149 İstanbul Türkiye)
Turkish Airlines Corporate HQ Office Phone Number	+90 212 463 63 63
Turkish Airlines HQ Office Fax Number	+90 212 465 21 21
Turkish Airlines Headquarters Office Opening Hours	Monday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Turkish Airlines Head Office Email	info@thy.com
Turkish Airlines Official Website	https://www.turkishairlines.com/

Available Turkish Airlines Fleet Details

Services Offered by Turkish Airlines Warsaw Sales Office in Poland

Turkish Miles & Smiles	Flight Ticket Booking	Baggage Allowance
Turkish Do & Co	Flight Ticket Cancellation	Duty Free Allowance
Turkish Airlines Mobile App	Flight Ticket Rescheduling	Self Service Kiosk Check-in
Turkish Airlines Lounges	Web / Online Check-in	Seats Enquiries and Selection
Turkish Airlines Duty Free	Airport Counter Check-in	Airport Transportation
Turkish Airlines Codeshare	In-Flight Meals	Animals and Pets

Frequently Asked Questions