AirAsia Surabaya Office in Indonesia

The AirAsia Surabaya Office is conveniently located at ABC Vacation LG Floor A6-01 / A6-50 Pakuwon Trade Centre (PTC) LG Floor A6-01/A6-50 JL. Puncak Indah Lontar 2 Surabaya, Indonesia

Air Asia City Office Contact Number: +62 31 568 7887

Working Hours: 10:00 am – 9:30 pm (daily)

AirAsia Surabaya Airport Office Help Desk Details

AirAsia operates from Terminal 1 at Juanda International Airport. The airline staff can be contacted for immediate resolutions and assistance. 

Airport Code: SUB

Airport Address: Jl. Ir. Haji Juanda, Betro, Sedati, Sidoarjo Regency, East Java 61253, Indonesia

Map:

AirAsia Head Office Information

AirAsia headquarters, located at RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (KLIA2), 64000 KLIA, Sepang, Selangor, Malaysia, serves as a reference point for escalated service requests, special queries, and complaints to the relevant teams.

AirAsia Corporate HQ Phone Number	+603-8660 4333
AirAsia Corporate Office Fax Number	+603-8660 7777
AirAsia HQ Office Opening Hours	Monday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Head Office Email	clientsupport@airasia.com
Headquarters Official Website	https://www.airasia.com/en/gb

AirAsia Baggage Services Information

Contact Numbers: 233 (302) 773 737

Fax: +1-212-251-6711

Online Check-in with AirAsia: https://www.airasia.com/check-in/v2/en/gb

AirAsia Flight Status: https://www.airasia.com/flightstatus/en/GB

For Baggage Inquiries: https://www.airasia.com/aa/inflight-comforts/en/gb/baggage.html

About AirAsia Aircraft Details

The fleet includes several modern aircraft used to operate AirAsia flights across different international routes. These include:

Airbus A320	Boeing 737
Airbus A320-200	Boeing 737-300
Airbus A320neo	Boeing 747
Airbus A321	Boeing 747-200
Airbus A321-200	Boeing 747-300
Airbus A321neo	McDonnell Douglas MD-11
Airbus A330	McDonnell Douglas MD-11
Airbus A330-300

Travel Assistance Offered by AirAsia Surabaya Office in Indonesia

Passengers can contact the AirAsia Office in Surabaya to make their journey smoother, as it offers a variety of services.

AirAsia Premium Flatbed	Flight Ticket Booking	Baggage Allowance
AirAsia Merchandise	Flight Ticket Cancellation	Duty Free Allowance
AirAsia Mobile App	Flight Ticket Rescheduling	Self Service Kiosk Check-in
AirAsia Promotional Fares	Web / Online Check-in	Seats Enquiries and Selection
BIG Member	Premium Red Lounge	Airport Transportation
AirAsia Codeshare	In-Flight Meals	Animals and Pets