Close menu
Search
Toggle menu
Search

Lufthansa Addis Ababa Sales Office in Ethiopia

  •    1st Floor, Axum Building, Ghana Street, Addis Ababa, Ethiopia
  •    +251 11 551 5666
  •    Monday–Friday 08:30–17:00
  •    addgtsal@dlh.de
Addis Ababa, Ethiopia

Details of Lufthansa Addis Ababa Sales Office: Contact, Address & Customer Service Details

Make flight booking easy by contacting the Lufthansa Addis Ababa sales office and resolve your queries related to complex policies, procedures, and special services. Connect with the staff using convenient methods: phone calls, emails, and in-person visits.

Challenging Airline Tasks and Services

While the Addis Ababa sales office provides assistance with every airline service, there are some complex procedures for which you should definitely reach out to the office staff.

  • Baggage Rules

Lufthansa Airlines provides one carry-on and one personal item as free baggage. However, checked baggage allowance changes depending on the selected route. So, it’s best to contact the office staff and confirm your checked baggage allowance.

  • Ticket Cancellation Policy and Refund Guide

Canceling your ticket can lead to penalty charges, and the amount can vary depending on how close you are to your departure date. Plus, not every ticket is eligible for a refund. So, connecting with the office staff can help you clear cancellation rules and refund guidelines.

  • Lufthansa Airline Name Change Rules 2026

In case your name is printed incorrectly or you have typed the wrong spelling, contact the Lufthansa sales office immediately to get it rectified. The office permits only minor spelling correction as per the name change policy.

  • Check-in Rules

To avoid complications at the airport counter, you can consult airline representatives for clear guidance on required documentation and check-in rules. They can also provide itinerary-based advice on exactly when you should arrive at the airport to ensure a seamless departure.

Lufthansa Addis Ababa Sales Office Address1st Floor, Axum Building, Ghana Street, Addis Ababa, Ethiopia
Lufthansa Addis Ababa Booking Sales Office Contact Number+251 11 551 5666
Lufthansa Addis Ababa Booking Office Fax Number+251 11 551 2988
Lufthansa Addis Ababa Corporate Office Opening HoursMonday–Friday 08:30–17:00
Lufthansa Addis Ababa Corporate Office Emailaddgtsal@dlh.de
Flight Searchhttps://www.lufthansa.com/pa/en/flight-search
Manage Bookinghttps://www.lufthansa.com/pa/en/login?
Flight Statushttps://www.lufthansa.com/pa/en/flight-search

Lufthansa Addis Ababa Airport Sales Office Address and Google Map Location

The Lufthansa Addis Ababa Airport Sales Office provides quick assistance with terminal formalities, travel-day complications, baggage queries, and everything happening in the terminal. Locate the help desk using the shared map and reach out to the staff via the shared contact details.

Airport NameBole Addis Ababa International Airport
Lufthansa Addis Ababa Airport Sales Office AddressAddis Ababa, Ethiopia
Lufthansa Addis Ababa Airport Booking Sales Office Contact Number+251116652222
Lufthansa Addis Ababa Airport Sales Office Opening Hours24 Hours

Map Location:

List of all Lufthansa Global Sales Offices.

Lufthansa Headquarters Information

Connect with the Lufthansa Airlines headquarters team for resolving queries that are related to legal issues, complaints, airline policies, or documentation. The main office representatives have more enhanced authority to resolve such matters. 

Discover where Lufthansa headquarters is located and find out how to get in touch with its staff.

Lufthansa Head Office AddressLufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany
(Lufthansa Aviation Centre 60546 Terminal 1 Departure Hall A Frankfurt, Germany)
Lufthansa Corporate HQ Phone Number+49 69 86 799 799
Fax Number+49 69 69 646 01
Office Opening HoursMonday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Emailcustomer.relations@lufthansa.com
Official Websitehttps://www.lufthansa.com/us/en/

Available Lufthansa Fleet Details

Lufthansa Airlines operates a mix of Airbus and Boeing fleet and has over 300 aircraft for its flight departures. The airline is always modernizing its fleet to keep up with the technical updates and bring excellent technologies to its passengers. The list contains the airline’s plane types. You can contact the office to inquire about specific inflight details of your ride.

  • ATR 42 / 72
    • ATR 72
  • Airbus A300
    • Airbus A300B2
    • Airbus A300B4
    • Airbus A300-600
  • Airbus A310
    • Airbus A310-200
    • Airbus A310-300
  • Airbus A319
    • Airbus A319-100
  • Airbus A320
    • Airbus A320-200
    • Airbus A320neo
  • Airbus A321
    • Airbus A321-100
    • Airbus A321-200
    • Airbus A321neo
  • Airbus A330
    • Airbus A330-200
    • Airbus A330-300
  • Airbus A340
    • Airbus A340-200
    • Airbus A340-300
    • Airbus A340-600
  • Airbus A350 XWB
    • Airbus A350-900
  • Airbus A380
    • Airbus A380-800
  • Boeing 720
    • Boeing 720
  • Boeing 737
    • Boeing 737-100
    • Boeing 737-200
    • Boeing 737-300
    • Boeing 737-400
    • Boeing 737-500
  • Boeing 747
    • Boeing 747-100
    • Boeing 747-200
    • Boeing 747-400
    • Boeing 747-8
  • Boeing 767
    • Boeing 767-300
  • Boeing 777
    • Boeing 777-9
  • Boeing 787 Dreamliner
    • Boeing 787-9 Dreamliner
  • Bombardier CRJ-100 Series
    • Bombardier CRJ-100
    • Bombardier CRJ-200
  • Bombardier CRJ-700
    • Bombardier CRJ-700
  • Bombardier CRJ-900
    • Bombardier CRJ-900
  • British Aerospace BAe 146 / Avro RJ
    • British Aerospace 146-200
    • British Aerospace Avro RJ85
  • Douglas DC-8
    • Douglas DC-8-50
  • Embraer ERJ-190
    • Embraer ERJ-190
    • Embraer ERJ-195
  • Fokker 50 / 60
    • Fokker 50
  • Fokker 70 / 100
    • Fokker 100
  • McDonnell Douglas DC-10
    • McDonnell Douglas DC-10-30

Services Offered by Lufthansa Addis Ababa Sales Office in Ethiopia

The Lufthansa Airlines sales office in Addis Ababa is a prime location to seek assistance with airline services and resolve travel-related issues. While the help center offers post-booking services, contacting the staff during flight booking can help clear doubts that can escalate into bigger issues afterwards.

Lufthansa Mobile AppFlight Ticket BookingBaggage Allowance
Lufthansa HolidaysFlight Ticket CancellationDuty Free Allowance
Lufthansa CodeshareFlight Ticket ReschedulingSelf Service Kiosk Check-in
Lufthansa Duty FreeWeb / Online Check-inSeats Enquiries and Selection
Lufthansa LoungesAirport Counter Check-inAirport Transportation
Miles & MoreIn-Flight MealsAnimals and Pets

Frequently Asked Questions:

Is there a Lufthansa Airlines help center in Addis Ababa?

Yes, Lufthansa Airlines does have a sales office in Addis Ababa to help regional customers with their travel requirements and offer them assistance with airline services.

Can I visit the sales office in person for flight booking?

Of course, you can make a visit to the sales office and connect face-to-face with the airline representatives. You can get personalized assistance and clear doubts and confusions promptly.

Does the sales office levy an extra service fee on the ticket cost?

This completely depends on the airline’s guidelines and code of conduct. You must connect with the staff directly to get a reliable answer.

Does the Lufthansa sales office help with extra baggage requirements?

Yes, the Addis Ababa sales office assists with additional baggage requirements. Contact the staff days before departure and purchase extra allowance to avoid hefty charges at the airport counter.

Are tickets always cheaper at the airline’s city office?

No, the fluctuation of airline prices depends on the airline pricing system and passenger demand. So, the ticket can be both expensive and cheaper, depending on at what time you are purchasing the ticket.

Does the sales office provide promotional discounts for flight bookings?

The sales office does provide promotional deals and discounts on flight tickets occasionally. Hence, when you are booking a ticket at the counter, make sure to inquire about ongoing offers.

When is it best to contact the sales office for assistance?

You can contact the sales office for any travel-related queries and assistance. Basically, when online sources aren’t helpful in resolving the matter, you can contact the office staff for quick resolution.

How do I reach out to the sales office representatives?

You can reach out to the Lufthansa Airlines sales office in Addis Ababa via hotlines, emails, and in-person visits. Stopping by the help center is useful for booking complex itineraries.

What documents should I be carrying to the sales office for booking?

Make sure to carry your government-issued ID, passport (for international trips only), and documents to back special service requests, and have your itinerary properly planned before visiting the office.

Does the Addis Ababa sales office help with Lufthansa ticket cancellations?

Of course, it does. The Lufthansa Airlines sales office can help you understand cancellation rules and assist you with the process.

Lufthansa Offices Other Locations

Related Pages