Ethiopian Airlines Nairobi Sales Office in Kenya

  •    Starehe, Bruce House, Nairobi Central Muindi Mbingu St, Standard St, Nairobi, Kenya
  •    +254701223493
  •    Monday-Saturday: 8:30 am–5 pm
  •    CustomerRelations@ethiopianairlines.com
Nairobi, Kenya

The experienced and proactive staff at the Ethiopian Airlines Nairobi Sales Office in Kenya are ready to answer all your flight-related questions, including status updates, departure and arrival times, and more. They’ll also explain airport amenities, how to get around the airport, ways to upgrade to premium seats, baggage and check-in rules, and much more. You can learn about pet fare rules, refund conditions, ticket change limitations, etc. Just ask the office team for details about your flight, and they’ll attend to you with all the right answers. Scroll through this page and get your hands on the required contact details.

Contact, Address & Customer Service Details of Ethiopian Airlines Nairobi Sales Office in Kenya

Ethiopian Airlines Nairobi Sales Office AddressStarehe, Bruce House, Nairobi Central Muindi Mbingu St, Standard St, Nairobi, Kenya
Ethiopian Airlines Hotline Number+254701223493
Ethiopian Airlines Fax Number+254 02 2219007
Office Opening HoursMonday-Saturday: 8:30 am–5 pm
EmailCustomerRelations@ethiopianairlines.com
Manage Bookinghttps://www.ethiopianairlines.com/in/book/manage
Flight Statushttps://www.ethiopianairlines.com/in/book/booking/flight-status
Book a Flighthttps://www.ethiopianairlines.com/in/book/booking/flight

Location and Address of Ethiopian Airlines Nairobi Airport Sales Office

Airport NameJomo Kenyatta International Airport
Ethiopian Airlines Nairobi Airport Office AddressEmbakasi, Nairobi, Kenya
Ethiopian Airlines Contact Number
+254 20 822111
Ethiopian Airlines Fax Number+254 20 822 930
Office Opening Hours24 Hours
Emailtalk2us@kaa.go.ke

Here is a list of all Ethiopian Airlines global sales offices.

An Overview of Ethiopian Airlines Headquarters

Check out the latest details of Ethiopian Airlines Headquarters, including contact details and whereabouts.

Ethiopian Airlines Head Office AddressBole International Airport, P.O. Box 1755, Addis Ababa, Ethiopia (ቦሌ ዓለም አቀፍ አውሮፕላን ማረፊያ, P.O. ቦክስ 1755፣ አዲስ አበባ፣ ኢትዮጵያ)
Ethiopian Airlines Corporate HQ Phone Number(+251) 11 5178407
Fax Number(+251) 11 661 1474
Office Opening HoursMonday – Friday: 09:00 am – 06:00 pm
EmailCustomerRelations@ethiopianairlines.com
Official Websitehttps://www.ethiopianairlines.com

Details about Ethiopian Airlines fleet

  • ATR 42 / 72
    • ATR 42
  • Airbus A350 XWB
    • Airbus A350-900
    • Airbus A350-1000
  • Boeing 720
    • Boeing 720
  • Boeing 737
    • Boeing 737-200
    • Boeing 737-400
    • Boeing 737-700
    • Boeing 737-800
    • Boeing 737 MAX 8
  • Boeing 757
    • Boeing 757-200
  • Boeing 767
    • Boeing 767-200
    • Boeing 767-300
  • Boeing 777
    • Boeing 777-200
    • Boeing 777-300ER
    • Boeing 777F
  • Boeing 787 Dreamliner
    • Boeing 787-8 Dreamliner
    • Boeing 787-9 Dreamliner
  • De Havilland Canada DHC-6 Twin Otter
    • De Havilland Canada DHC-6-300 Twin Otter
  • De Havilland Canada DHC-8 Dash 8
    • De Havilland Canada DHC-8-400
  • Fokker 50 / 60
    • Fokker 50
  • McDonnell Douglas MD-11
    • McDonnell Douglas MD-11

A List of Services Offered by Ethiopian Airlines Nairobi Sales Office Around the World

Ethiopian Airlines Mobile AppFlight Ticket BookingBaggage Allowance
Ethiopian Airlines Codeshare PartnersFlight Ticket CancellationDuty Free Allowance
Ethiopian Airlines LoungesFlight Ticket ReschedulingSelf Service Kiosk Check-in
Ethiopian Airlines Duty FreeWeb / Online Check-inSeats Enquiries and Selection
Flight InformationAirport Counter Check-inAirport Transportation
Concierge ServicesIn-Flight MealsAnimals and Pets

The representatives at the Ethiopian Airlines sales office in Nairobi are ready to serve your travel needs. However, it is your responsibility to contact them and inform them of your travel-related concerns, questions, and requirements. That is why we recommend you save all the shared contact details on your device so that when you want to reach out to the team, you can do so easily! Just be sure to contact the team during operational hours.

Frequently Asked Questions:

Is there an Ethiopian Airlines office in Nairobi?

Yes, Ethiopian Airlines operates a sales office in Nairobi, providing customized support to customers in the region and handling local travel requirements.

Can I add extra luggage through the office before my flight?

Of course, you can. The staff can quickly handle your extra baggage request. However, do this several days before departure. Otherwise, you’ll face expensive charges at the airport.

Does the office handle group bookings and complicated travel plans?

Yes, the office provides thorough assistance with organizing complex itineraries, including group reservations and multi-destination trips for travelers.

When should I contact headquarters instead of the local office?

If the local office can’t solve your problem, consider reaching out to headquarters. In most situations, local staff will escalate your issue to higher management themselves.

How can I cancel my flight with help from the office?

You can visit the sales office of Ethiopian Airlines in Kenya or call the staff to get help with canceling flights. Representatives will guide you through every step and help you make informed decisions.

I’ve already booked my flight. Can I still get office assistance?

Of course, you can. The office handles post-booking services, including cancellations, modifications, upgrades, seat assignments, additional luggage, and more for customers.

Must I schedule an appointment before visiting the office?

No, the airline hasn’t made announcements requiring appointments for visits. You can walk into the Ethiopian Airlines Nairobi sales office for help with tickets or upcoming journeys.

How can I contact the office for assistance?

You can reach the office by visiting in person, calling, emailing, or faxing to send important documents and information.

Why visit the office instead of just booking tickets online?

When you’re arranging complex travel plans or encountering difficulties with online booking, contacting the Ethiopian Airlines Kenya sales office provides immediate, personalized assistance.

Will representatives explain airline rules and regulations clearly?

Absolutely, they will! Call the helpline, talk with staff, and discuss any concerns about airline policies. The Ethiopian Airlines Nairobi team will provide clear explanations in simple language.

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