AirAsia Tokyo Sales Office in Japan

Secure your travel plan and airport experience by contacting the AirAsia Tokyo sales office. The airline representatives explain travel policies in simple terms, assist with complex procedures, and provide the right guidance. All this to ensure you have a pleasant experience.

Check out the contact details on this page to connect with the airline representatives. Also, learn quick ways to manage your reservation online.

Forward Your Travel Request to the AirAsia Tokyo Sales Office in Japan

AirAsia Tokyo Sales Office Address	Shinjuku Westcourt 5F 7–2–11 Nishishinjuku, Shinjuku–ku Tokyo 160–0023 Japan
AirAsia Sales Office in Tokyo Phone Number	+81335277898
AirAsia Sales Office Tokyo Opening Hours	09:30-18:00 (Close on Sun) / Call Center: 10:00-17:00 (Close on Sun)
Email	tmsupport@airasia.com
AirAsia Baggage Policy	https://www.airasia.com/aa/inflight-comforts/en/gb/baggage.html
AirAsia Check-in	https://www.airasia.com/check-in/v2/en/gb
AirAsia Flight Status	https://www.airasia.com/flightstatus/en/GB

Manage Your AirAsia Flight Reservation Online

Travelers can easily manage AirAsia flight bookings through the website and mobile application. Change the flight date, add extra services, cancel the ticket, or make necessary corrections to the passengers’ names, all from the comfort of your home. 

You can choose to visit the AirAsia Tokyo Booking office if you prefer face-to-face assistance or need to resolve queries.

Check the contact details for the Azores Airlines Frankfurt office.

How to Cancel an AirAsia Flight Ticket?

Travelers can make voluntary cancellations to an AirAsia ticket. However, the airline treats every ticket as non-refundable until the “easy cancel” add-on is purchased. If it is added, travelers get a refund and increased fare flexibility.

1. Browse the AirAsia Move website or open the mobile app.
2. Log in to your account by providing the requested credentials. 
3. Access the “Manage Booking” feature and navigate to the flight you want to cancel.
4. Click on the “Flight Cancel” option.
5. Choose the preferred method to pay the applicable fee.
6. Once the cancellation is confirmed, you will receive the update at your registered email.

Guide to AirAsia Flight Change Policy 2026 and Procedure

Travelers have to make necessary flight date and time changes at least 48 hours before the departure time. They can use the mobile app or website, or contact the customer care team for assistance. Keep in mind that this will result in a change fee and any fare difference (if applicable).

1. Open the website, log in to your account, and access the “Manage Booking” option.
2. On the new page, select the ticket whose details you want to change.
3. Click on the “Change Flight” option.
4. Check the policies, accept them, and then pay the asked amount.
5. Once the payment is successful, you will receive a confirmation email within a minute.

Steps to Make Name Correction on an AirAsia Ticket

The AirAsia name correction policy 2026 allows spelling corrections, last and first name swapping, title changes, and other legal updates due to marriage and divorce. However, requests for a complete name change are not accepted.

1. Name corrections can be made via the AskBo online chat system or by contacting the AirAsia sales office.
2. For online rectifications, visit the website or mobile to access AskBo.
3. At the right-hand corner of the homepage is the AskBo pop-up.
4. Click on it and write “name correction.”
5. It will ask for required documents, such as identification cards, passports, or government-issued IDs.
6. Afterward, share your booking reference number.
7. Once everything is provided, AskBo will automatically verify your request and make corrections like:

• Gender correction
• Spelling errors
• Adding or removing an English name for Chinese guests.
• Swapping the given name and family name.

AirAsia Tokyo Airport Sales Office Counter Services

Airport Name	Haneda Airport
AirAsia Tokyo Airport Booking Office Address	Hanedakuko, Ota City, Tokyo 144-0041, Japan
AirAsia Tokyo Airport Sales Office Contact	+81357578111
Fax Number	+81337470421
AirAsia Airport Sales Office in Tokyo Opening Hours	24 Hours
Email	hnd.bags@swissport.com

Map Location:

AirAsia Head Office Information

Explore different ways to connect with the AirAsia headquarters for easy travel support and quick solutions.

AirAsia Head Office Address	RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (KLIA2), 64000 KLIA, Sepang, Selangor, Malaysia
AirAsia Corporate HQ Phone Number	+603-8660 4333
Fax Number	+603-8660 7777
AirAsia Main Office Opening Hours	Monday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Email	clientsupport@airasia.com
AirAsia Official Website	https://www.airasia.com/en/gb

About AirAsia Aircraft Details

• Airbus A320
  • Airbus A320-200
  • Airbus A320neo
• Airbus A321
  • Airbus A321-200
  • Airbus A321neo
• Airbus A330
  • Airbus A330-300
• Boeing 737
  • Boeing 737-300
• Boeing 747
  • Boeing 747-200
  • Boeing 747-300
• McDonnell Douglas MD-11
  • McDonnell Douglas MD-11

Travel Assistance Offered by AirAsia Tokyo Sales Office in Japan

AirAsia Premium Flatbed	Flight Ticket Booking	Baggage Allowance
AirAsia Merchandise	Flight Ticket Cancellation	Duty Free Allowance
AirAsia Mobile App	Flight Ticket Rescheduling	Self Service Kiosk Check-in
AirAsia Promotional Fares	Web / Online Check-in	Seats Enquiries and Selection
BIG Member	Premium Red Lounge	Airport Transportation
AirAsia Codeshare	In-Flight Meals	Animals and Pets

AirAsia Baggage Allowance 2026

Travelers flying with AirAsia can carry one cabin bag for free, irrespective of the fare type. It must fit under the seat. Whereas checked bags must be pre-booked for a fee. Only those with Value Pack, Premium Flex, or Premium Flatbed tickets get it included in the booking.

The airline provides checked baggage options with weight limits of 15 kg, 20 kg, 25 kg, 30 kg, 35 kg, and up to 60 kg. Not a single bag should exceed the 32 kg limit and 119 x 81 x 119 cm dimensions.

Arranging Wheelchair Assistance with AirAsia

Passengers with restricted mobility, medical concerns, or special needs can request extra assistance with AirAsia. The airline provides wheelchair assistance, medical equipment, and dedicated staff support.

The special assistance must be pre-booked on the website at least 2 hours before departure. If you are already at the AirAsia Tokyo Sales Office in Japan, then you should purchase the services at least 4 hours before departure. If you do not comply with these rules, assistance will not be guaranteed.

Frequently Asked Questions