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Lufthansa Johannesburg Sales Office in South Africa

  •    Swissport Ticket Office, International Departures, Terminal A, O. R. Tambo International Airport, 1 Jones Rd, Kempton Park, Johannesburg, 1632, South Africa
  •    0861 842 538
  •    09:00 – 18:00 (Mon–Sat
  •    customer.relations@lufthansa.com
Johannesburg, South Africa

Get Professional Help with Flight Bookings at the Lufthansa Johannesburg Sales Office

Simplify your flight reservation process by contacting the Lufthansa Johannesburg Sales Office in South Africa. Get answers to questions about airline policies, booking procedures, and additional travel services. Contact the team by phone, email, or by visiting the office in person.

Common Travel Tasks That Require Lufthansa Office Assistance

The Johannesburg sales office can help with all airline services, but some complicated matters are best handled by speaking directly with the office team.

  • Luggage Policies

Lufthansa Airlines includes one carry-on bag and one personal item at no extra cost. However, the number of checked bags you can bring depends on your flight route. It’s recommended to contact the office staff to verify your specific baggage rules and limits.

  • Flight Cancellation Terms and Refund Information

Canceling your flight may result in fees, and these charges can increase as your departure date approaches. Additionally, not all tickets qualify for refunds. Speaking with the office staff will help you understand the cancellation rules and refund guidelines for your booking.

  • Lufthansa Airlines Name Correction Guidelines 2026

If your name is misspelled or entered incorrectly on your ticket, contact the Lufthansa sales office right away to have it fixed. According to the name change rules, only small spelling errors can be changed.

  • Airport Check-in Guidelines

To prevent issues at the airport, you can ask airline representatives for clear information about required documents and check-in procedures. They can also give you route-specific advice on when you should arrive at the airport for a stress-free departure.

Lufthansa Johannesburg Sales Office AddressSwissport Ticket Office, International Departures, Terminal A, O. R. Tambo International Airport, 1 Jones Rd, Kempton Park, Johannesburg, 1632, South Africa
Lufthansa Johannesburg Booking Sales Office Hotline Number0861 842 538
Lufthansa Johannesburg Sales Office Opening Hours09:00 – 18:00 (Mon–Sat
Lufthansa Johannesburg Ticketing Office Emailcustomer.relations@lufthansa.com
Lufthansa Flight Searchhttps://www.lufthansa.com/pa/en/flight-search
Lufthansa Manage Bookinghttps://www.lufthansa.com/pa/en/login?
Lufthansa Flight Statushttps://www.lufthansa.com/pa/en/flight-search

Lufthansa Johannesburg Airport Sales Office Address and Google Map Location

The Lufthansa Johannesburg Airport Sales Office offers immediate help with airport procedures, same-day travel issues, luggage concerns, and other terminal-related matters. Use the provided map to locate the service desk, and contact the staff using the shared details.

Airport NameO.R. Tambo International Airport
Lufthansa Johannesburg Airport Sales Office Address1 Jones Rd, Kempton Park, Johannesburg, 1632, South Africa
Lufthansa Johannesburg Airport Booking Sales Office Contact Number+27119216262
Lufthansa Johannesburg Airport Ticketing Office Opening Hours24 Hours

Map Location:

List of all Lufthansa Global Sales Offices.

Contact the Lufthansa Airlines Corporate Office for Serious Concerns

Get in touch with the Lufthansa Airlines corporate headquarters for issues involving legal disputes, formal complaints, policy questions, or document-related matters. The headquarters staff has greater authority to handle these types of situations.

Discover where Lufthansa headquarters is located and find out how to get in touch with its staff.

Lufthansa Head Office AddressLufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany
(Lufthansa Aviation Centre 60546 Terminal 1 Departure Hall A Frankfurt, Germany)
Lufthansa Corporate HQ Phone Number+49 69 86 799 799
Fax Number+49 69 69 646 01
Office Opening HoursMonday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Emailcustomer.relations@lufthansa.com
Official Websitehttps://www.lufthansa.com/us/en/

Available Lufthansa Fleet Details

Lufthansa Airlines operates a fleet of Airbus and Boeing aircraft, with more than 300 planes in service on its routes. The airline consistently updates its fleet with the latest technology to provide passengers with excellent flying experiences. The list shows the types of aircraft the airline uses. You can call the office to ask about specific features and amenities on your flight.

  • ATR 42 / 72
    • ATR 72
  • Airbus A300
    • Airbus A300B2
    • Airbus A300B4
    • Airbus A300-600
  • Airbus A310
    • Airbus A310-200
    • Airbus A310-300
  • Airbus A319
    • Airbus A319-100
  • Airbus A320
    • Airbus A320-200
    • Airbus A320neo
  • Airbus A321
    • Airbus A321-100
    • Airbus A321-200
    • Airbus A321neo
  • Airbus A330
    • Airbus A330-200
    • Airbus A330-300
  • Airbus A340
    • Airbus A340-200
    • Airbus A340-300
    • Airbus A340-600
  • Airbus A350 XWB
    • Airbus A350-900
  • Airbus A380
    • Airbus A380-800
  • Boeing 720
    • Boeing 720
  • Boeing 737
    • Boeing 737-100
    • Boeing 737-200
    • Boeing 737-300
    • Boeing 737-400
    • Boeing 737-500
  • Boeing 747
    • Boeing 747-100
    • Boeing 747-200
    • Boeing 747-400
    • Boeing 747-8
  • Boeing 767
    • Boeing 767-300
  • Boeing 777
    • Boeing 777-9
  • Boeing 787 Dreamliner
    • Boeing 787-9 Dreamliner
  • Bombardier CRJ-100 Series
    • Bombardier CRJ-100
    • Bombardier CRJ-200
  • Bombardier CRJ-700
    • Bombardier CRJ-700
  • Bombardier CRJ-900
    • Bombardier CRJ-900
  • British Aerospace BAe 146 / Avro RJ
    • British Aerospace 146-200
    • British Aerospace Avro RJ85
  • Douglas DC-8
    • Douglas DC-8-50
  • Embraer ERJ-190
    • Embraer ERJ-190
    • Embraer ERJ-195
  • Fokker 50 / 60
    • Fokker 50
  • Fokker 70 / 100
    • Fokker 100
  • McDonnell Douglas DC-10
    • McDonnell Douglas DC-10-30

Services Offered by Lufthansa Johannesburg Sales Office in South Africa

The Lufthansa Airlines sales office in Johannesburg is an excellent place to get help with travel services and solve any trip-related problems. While the office assists with existing bookings, contacting the staff while making your reservation can help prevent issues from becoming bigger problems later.

Lufthansa Mobile AppFlight Ticket BookingBaggage Allowance
Lufthansa HolidaysFlight Ticket CancellationDuty Free Allowance
Lufthansa CodeshareFlight Ticket ReschedulingSelf Service Kiosk Check-in
Lufthansa Duty FreeWeb / Online Check-inSeats Enquiries and Selection
Lufthansa LoungesAirport Counter Check-inAirport Transportation
Miles & MoreIn-Flight MealsAnimals and Pets

Frequently Asked Questions:

Does Lufthansa Airlines have an office in Johannesburg?

Yes, Lufthansa Airlines operates a sales office in Johannesburg to assist local travelers with their flight needs and provide support with airline services.

Am I allowed to visit the sales office to book my flight in person?

Yes, you’re welcome to visit the sales office and speak directly with airline staff. You’ll receive personalized help and can get immediate answers to your questions and concerns.

Will the sales office charge me an additional service fee for my ticket?

This depends on the airline’s rules and policies. You should contact the staff directly to get accurate information about any service fees.

Can the Lufthansa sales office help me add extra baggage to my booking?

Yes, the Johannesburg sales office can assist with purchasing additional baggage allowance. Contact the staff several days before your flight and buy extra baggage in advance to avoid high fees at the airport.

Are flight tickets always less expensive at the airline’s office?

No, airline ticket prices change based on the pricing system and passenger demand. The ticket price could be higher or lower depending on when you purchase it.

Does the sales office offer special deals on flight bookings?

The sales office sometimes provides promotional offers and discounts on tickets. Therefore, when booking at the counter, remember to ask about any current deals.

When should I contact the sales office for help?

You can contact the sales office whenever you have travel questions or need assistance. Generally, when online resources don’t solve your problem, you can reach out to the office staff for faster help.

What are the ways to contact the sales office staff?

You can contact the Lufthansa Airlines sales office in Johannesburg through phone lines, email messages, or in-person visits. Going to the office in person is particularly helpful for booking complicated trips with multiple destinations.

What documents do I need to bring to the sales office for booking?

Bring your government-issued identification card or passport (for international flights only), documents supporting any special assistance requests, and have your travel plans clearly organized before going to the office.

Can the Johannesburg sales office help me cancel my Lufthansa ticket?

Yes, it can. The Lufthansa sales office will explain the cancellation rules and guide you through the cancellation process.

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