The Virgin Atlantic headquarters is in Crawley, West Sussex, England. The building is known as “The VHQ,” which expands as “Virgin Head Quarters.” It is positioned near London Gatwick Airport, one of the airline’s key operating bases. Keep scrolling if you want to gather complete contact information, addresses, and guidance on when to reach the head office staff.
Fast Access to the Virgin Atlantic Headquarters Location and Contacts
The following table of contents depicts the Virgin Atlantic head office address, landmark, and phone number. These details will prove invaluable if you are willing to connect with the headquarters officials.
| Airline Name | Virgin Atlantic |
| Virgin Atlantic Headquarters City | Crawley, United Kingdom |
| Virgin Atlantic Head Office Address | Virgin Atlantic Airways Ltd: The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, United Kingdom |
| Virgin Atlantic HQ Office Landmark | Located near London Gatwick Airport (LGW) |
| Virgin Atlantic Head Office Phone Number | +44 0344 811 0000 |
| Virgin Atlantic HQ Office Email Address | sales.support@fly.virgin.com |
| Virgin Atlantic Head Office Working Hours: | Monday – Fridays: 9:00 Am – 6:00 Pm |
| Virgin Atlantic Corporate Office Fax Number | Not listed publicly |
| Virgin Atlantic Official Website | https://www.virginatlantic.com/ |
Primary Mailing Address for the Main Office
For detailed feedback and formal disputes, choose to write the head office at the shared address.
Virgin Atlantic Airways Limited, Customer Relations, The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF, United Kingdom
Required Details for Reaching the Virgin Atlantic Customer Care Team
Connect with the customer care team for flight bookings and ticket modifications. You can find the contact details for the regional help centers on the airline’s official website.
- UK: 0344 209 2722
- UK (For Virgin Atlantic Holidays): 0344 472 9646
- USA & Canada: +1 800 862 8621
- Austria: 43 8000 68048
- India: 1800 102 3000 (Toll Free) & +91 124 4693030
- China: +86 21 61 361777 (Reservation) and +86 21 5353 4600 (Flying Club)
- South Africa: +27 11 340 3400
Types of Travel Questions Handled by the Virgin Atlantic HQ Team
The Virgin Atlantic main office handles specific travel queries or concerns, which generally revolve around:
- Airline policies
- Travel restrictions
- Legal matters
- Passengers’ complaint
- Media inquiries
- High-level assistance
Connect with the customer care team instead when your travel matter is related to the following basic travel-related concerns:
- Travel planning and flight booking
- Ticket changes or cancellations
- Luggage claims and assistance with lost baggage
- Checking flight status and schedule details
- Special assistance requirements
- Loyalty program inquiries
- Refund and reimbursement requests
- Seat selection, upgrades, etc.
Other Ways to Get in Touch with the Virgin Atlantic Staff
In addition to the details shared above, there are alternative ways to connect with Virgin Atlantic representatives.
Email Contact Details
- Customer Care: customer.care@fly.virgin.com
- Cargo Support: cargoonlinesupport@fly.virgin.com
- Cargo (Offline Bookings): welovecargo@fly.virgin.com
- Cargo (Courier Inquiries): vac.salesadministration@fly.virgin.com
- Cargo (General/Care): cargo.care@fly.virgin.com
- Holiday Feedback: feedback.backhome@virginholidays.com
- Accounts Payable: aphelp@fly.virgin.com
- Baggage Services: baggage@fly.virgin.com
- Media Relations: press.office@fly.virgin.com
- Accessibility Services: special.assistance@fly.virgin.com
Follow on Social Media
- The airline maintains a social media presence under the consistent handle @virginatlantic across platforms such as Facebook, Twitter, Instagram, LinkedIn, and YouTube.
Install the Airline Mobile Application
Using the Virgin Atlantic mobile application, you can manage, make quick bookings, and handle minor modifications easily at the tip of your fingers. The app is available for both Android and iOS users.
About Virgin Atlantic Corporate Office
Virgin Atlantic was founded in 1984 and is known as a distinctive British airline renowned for innovation, style, and exceptional customer service. The Virgin Atlantic HQ is responsible for managing every core function of the airline.
- Founded: February 22, 1984
- Founder: Sir Richard Branson
- Main Hub: London Heathrow Airport (LHR)
- Secondary Base: Manchester Airport (MAN)
- IATA Code: VS
- ICAO Code: VIR
- Callsign: VIRGIN
- Fleet Size: 40+ aircraft
- Destinations: 30+ destinations across North America, the Caribbean, Africa, the Middle East, and Asia
- Alliance: SkyTeam member (joined March 2023)
- Subsidiary: Virgin Atlantic Holidays
Virgin Atlantic Airways Executive Customer Service Contacts
Primary Contact
Louise Phillips
Vice President – Customer Centres
Address: The VHQ Fleming Way Crawley,
West Sussex, UK RH10 9DF
Email: louise.phillips@fly.virgin.com
Secondary Contact
Ross Evans-Locking
Customer Centre Manager
Address: The VHQ Fleming Way Crawley
West Sussex, UK RH10 9DF
Email: ross.evans-locking@fly.virgin.com
Corneel Koster
Chief Customer and Operating Officer (EVP)
Address: The VHQ Fleming Way Crawley,
West Sussex, UK RH10 9DF
Email: corneel.koster@fly.virgin.com
Chief Executive
Shai Weiss
Address: The VHQ Fleming Way Crawley,
West Sussex, UK RH10 9DF
Email: Shai.Weiss@fly.virgin.com
Frequently Asked Questions:
Airport teams handle baggage problems directly. Report missing items to baggage claim staff right away when you land to start the tracking and recovery process.
Check Virgin Atlantic’s website for international phone numbers. Look for the contact page, choose your location from the list, and you’ll see local support numbers.
Phone the headquarters first to explain your situation. Staff will determine whether an in-person meeting would be helpful and then coordinate a suitable date for your visit.
The office sits in Crawley, very close to London Gatwick Airport, at The VHQ, Fleming Way, West Sussex, allowing easy travel between both locations.
Corporate buildings don’t process routine reservations or cancellations. Use customer support phone lines or go to nearby sales offices for standard booking services.
The company is based in Crawley, West Sussex, England. You’ll find the building at The VHQ, Fleming Way, positioned near Gatwick Airport for convenient access.
Headquarters addresses serious matters like policy conflicts, major service failures, legal concerns, and regulatory issues. Simple ticketing needs go through other channels.
Walk-in visitors aren’t accepted without scheduled appointments. Calling remains your best option to communicate with personnel and resolve questions or concerns.
Use phone lines to talk directly with staff members. Written complaints or extensive feedback should go through email to ensure proper documentation.
Virgin Atlantic Offices Other Locations
- Virgin Atlantic Copenhagen Office in Denmark
- Virgin Atlantic São Paulo Office in Brazil
- Virgin Atlantic Washington, D.C. Office in United States
- Virgin Atlantic Vienna Office in Austria
- Virgin Atlantic Lagos Office in Nigeria
- Virgin Atlantic Tampa Office in United States
- Virgin Atlantic Sydney Office in Australia
- Virgin Atlantic Las Vegas Office in United States
- Virgin Atlantic Oslo Office in Norway
- Virgin Atlantic Sofia Office in Bulgaria
- Virgin Atlantic Luxembourg Office
- Virgin Atlantic Dubai Office in United Arab Emirates
- Virgin Atlantic Providenciales Office in Turks and Caicos Islands
- Virgin Atlantic Barcelona Office in Spain
- Virgin Atlantic Seattle Office in United States
- Virgin Atlantic Paris Office in France
- Virgin Atlantic Montego Bay Office in Jamaica
- Virgin Atlantic Malé Office in Maldives
- Virgin Atlantic Lisbon Office in Portugal
- Virgin Atlantic Toronto Office in Canada
- Virgin Atlantic Frankfurt Office in Germany
- Virgin Atlantic St. John’s Office in Antigua and Barbuda
- Virgin Atlantic Miami Office in United States
- Virgin Atlantic London Office in United Kingdom
- Virgin Atlantic Reykjavík Office in Iceland
- Virgin Atlantic Warsaw Office in Poland
- Virgin Atlantic Mumbai Office in India
- Virgin Atlantic Guangzhou Office in China
- Virgin Atlantic San Francisco Office in United States
- Virgin Atlantic Riyadh Office in Saudi Arabia