AirAsia Auckland Sales Office in New Zealand

Find your way to the AirAsia Auckland Sales Office in New Zealand and connect with travel experts when you need help with travel booking, ticket cancellation, or last-minute changes. The staff offers immediate assistance with queries related to baggage regulations, name change policies, special assistance, etc.

Use this guide to connect with the airline representatives and learn ways to manage your flight booking effortlessly.

Forward Your Travel Request to the AirAsia Auckland Sales Office in New Zealand

AirAsia Auckland Sales Office Address	(Terminal 1), Departure Level, Ray Emery Drive, Auckland Airport, Auckland 2022, New Zealand
AirAsia Sales Office in Auckland Phone Number	+64 9 887 6920
AirAsia Sales Office Auckland Opening Hours	Monday – Friday : 09:00~18:00
Email	tmsupport@airasia.com
AirAsia Baggage Policy	https://www.airasia.com/aa/inflight-comforts/en/gb/baggage.html
AirAsia Check-in	https://www.airasia.com/check-in/v2/en/gb
AirAsia Flight Status	https://www.airasia.com/flightstatus/en/GB

Step-Wise Guide to Manage AirAsia Booking Online 

AirAsia has made ticket modification easy for every passenger via the “Manage Booking” online feature. It is accessible on the official homepage and through the mobile application. Just keep your booking details ready, and you’re good to go!

How to Cancel an Air Asia Flight and Get a Refund?

AirAsia’s cancellation policy permits travelers to cancel a flight ticket up to 48 hours before departure only when they have purchased the “Easy Cancel” service. Without it, every ticket is non-refundable. 

1. Go to the AirAsia website/mobile App and open the “Purchases” option.
2. Use your login credentials to access the booked reservation.
3. Click on the “Easy Cancel” or “Cancel” option.
4. Follow the prompt and confirm your cancellation.
5. Pay the applicable fee and receive the confirmation in your email.

Claim Refund on AirAsia Flights

According to the AirAsia refund policy 2026, all fare types are inherently non-refundable. If “Easy Cancel” is purchased, a refund of up to 100% of the ticket amount is possible. Travelers are entitled to a refund (regardless of the easy cancellation service) in cases of flight disruptions or cancellations made by the airline.

You can submit the refund claim request through “Chat with Bo” customer support on the website or contact the AirAsia Auckland sales office for help.

Reschedule AirAsia Flight

Travelers can make changes to their flight date and time up to 48 hours before departure as per the AirAsia flight change policy 2026. Payment of the change fee and fare difference is required to successfully reschedule the flight.

1. On the official website, click “Purchases” and provide the requested credentials.
2. Select the flight you want to make changes to and click on the “Change” option.
3. Choose your preferred date or time, then pay the applicable fee and fare difference.
4. Once the payment is successful, you will receive an updated ticket in your email inbox.

AirAsia Auckland Airport Sales Office Counter Services

Airport Name	Auckland Airport
AirAsia Auckland Airport Booking Office Address	Ray Emery Drive, Māngere, Auckland 2022, New Zealand
AirAsia Auckland Airport Sales Office Contact	+6492750789
Fax Number	+6292755835
AirAsia Airport Sales Office in Auckland Opening Hours	24 Hours
Email	askus@aucklandairport.co.nz

Map Location:

List of all AirAsia Global Sales Offices.

AirAsia Head Office Information

Explore different ways to connect with the AirAsia headquarters for easy travel support and quick solutions.

AirAsia Head Office Address	RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (KLIA2), 64000 KLIA, Sepang, Selangor, Malaysia
AirAsia Corporate HQ Phone Number	+603-8660 4333
Fax Number	+603-8660 7777
AirAsia Main Office Opening Hours	Monday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Email	clientsupport@airasia.com
AirAsia Official Website	https://www.airasia.com/en/gb

Complete AirAsia Check-In Online and Download Boarding Pass

AirAsia’s web check-in window opens from 14 days to 24 hours before the scheduled departure. Travelers can complete the process on the website or by using the mobile steps. You just have to:

1. Access the official website or download the AirAsia MOVE app.
2. Click on the “Check-in” option on the homepage.
3. Provide your booking number or PNR and last name to search your flight.
4. Complete the following steps and download your boarding pass.

AirAsia Baggage Allowance 2026

AirAsia allows cabin bags for all passengers, but checked bags need to be bought during booking. Only travelers with Value Pack, Premium Flex, or Premium Flatbed status are entitled to one checked bag.

Baggage Type	Allowance
Carry-On	Every passenger can carry two bags as a carry-on, provided the combined weight is under 7 kg. The dimensions of the bigger bag must be under 56cm x 23cm x 36cm. Whereas the other or smaller bag must be 40cm x 30cm x 10cm.
Additional Carry-On	Purchase an additional 7 kg carry-on bag by purchasing Xtra carry-on or Fast Pass.
Checked Baggage	Travelers can purchase up to 60 kg of checked bags, with each bag not exceeding 32 kg. The maximum dimension must be 119cm (H) x 81cm (W) x 119cm (L).

About AirAsia Aircraft Details

• Airbus A320
  • Airbus A320-200
  • Airbus A320neo
• Airbus A321
  • Airbus A321-200
  • Airbus A321neo
• Airbus A330
  • Airbus A330-300
• Boeing 737
  • Boeing 737-300
• Boeing 747
  • Boeing 747-200
  • Boeing 747-300
• McDonnell Douglas MD-11
  • McDonnell Douglas MD-11

Travel Assistance Offered by AirAsia Auckland Sales Office in New Zealand

AirAsia Premium Flatbed	Flight Ticket Booking	Baggage Allowance
AirAsia Merchandise	Flight Ticket Cancellation	Duty Free Allowance
AirAsia Mobile App	Flight Ticket Rescheduling	Self Service Kiosk Check-in
AirAsia Promotional Fares	Web / Online Check-in	Seats Enquiries and Selection
BIG Member	Premium Red Lounge	Airport Transportation
AirAsia Codeshare	In-Flight Meals	Animals and Pets

Frequently Asked Questions: