AirAsia Jakarta Office in Indonesia

The AirAsia Jakarta Office is conveniently located at Sarinah Plaza Jl. M.H Thamrim No. 11 LG Jakarta Pusat Indonesia.

Air Asia Jakarta Office Contact Number: +62 21 2927 0999 / +62 804 1333 333

Working Hours: 9:00 am – 10:00 pm (Daily)

AirAsia Jakarta Airport Office Help Desk Details

AirAsia operates from Terminal 2 at Soekarno–Hatta International Airport. The airline staff can be contacted for immediate resolutions and assistance. 

Airport Code: CGK

Airport Address: Pajang, Tangerang City, Banten, Indonesia

Map:

AirAsia Head Office Information

AirAsia headquarters, located at RedQ, Jalan Pekeliling 5, Lapangan Terbang Antarabangsa Kuala Lumpur (KLIA2), 64000 KLIA, Sepang, Selangor, Malaysia, serves as a reference point for escalated service requests, special queries, and complaints to the relevant teams.

AirAsia Corporate HQ Phone Number	+603-8660 4333
AirAsia Corporate Office Fax Number	+603-8660 7777
AirAsia HQ Office Opening Hours	Monday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Head Office Email	clientsupport@airasia.com
Headquarters Official Website	https://www.airasia.com/en/gb

AirAsia Baggage Services Information

Contact Numbers: 233 (302) 773 737

Fax: +1-212-251-6711

Online Check-in with AirAsia: https://www.airasia.com/check-in/v2/en/gb

AirAsia Flight Status: https://www.airasia.com/flightstatus/en/GB

For Baggage Inquiries: https://www.airasia.com/aa/inflight-comforts/en/gb/baggage.html

AirAsia Baggage Allowance

Overweight baggage charges	Checked baggage	Oversize baggage charges
Cabin baggage	View Airlines Hand	Excess baggage charges

About AirAsia Aircraft Details

The fleet includes several modern aircraft used to operate AirAsia flights across different international routes. These include:

Airbus A320	Boeing 737
Airbus A320-200	Boeing 737-300
Airbus A320neo	Boeing 747
Airbus A321	Boeing 747-200
Airbus A321-200	Boeing 747-300
Airbus A321neo	McDonnell Douglas MD-11
Airbus A330	McDonnell Douglas MD-11
Airbus A330-300

Travel Assistance Offered by AirAsia Jakarta Office in Indonesia

Passengers can contact the AirAsia Office in Jakarta to make their journey smoother, as it offers a variety of services.

AirAsia Premium Flatbed	Flight Ticket Booking	Baggage Allowance
AirAsia Merchandise	Flight Ticket Cancellation	Duty Free Allowance
AirAsia Mobile App	Flight Ticket Rescheduling	Self Service Kiosk Check-in
AirAsia Promotional Fares	Web / Online Check-in	Seats Enquiries and Selection
BIG Member	Premium Red Lounge	Airport Transportation
AirAsia Codeshare	In-Flight Meals	Animals and Pets