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Directory of  the ITA Airways Headquarters in Rome

  •    ITA Airways, Via Alberto Nassetti, 2, 00054 Fiumicino RM, Italy
  •    +39 06 859 600 20
  •    Monday to Friday, 9:00 AM – 5:00 PM
  •    bookingschangesrefunds@ita-airways.com
Rome Fiumicino, Italy

Find the ITA Airways headquarters located at Fiumicino, Rome, Italy. The location is close to the Leonardo da Vinci-Fiumicino Airport (Rome Fiumicino Airport), Italy’s largest airport and ITA’s main hub. This guide will help you find the right contact details to reach the appropriate department.

Contact Number & Address Details of ITA Airways Headquarters

This table of contents includes all the details you need to connect quickly with the ITA head office team.

Airline NameITA Airways
ITA Airways HQ CityFiumicino, Rome
ITA Airways Head Office AddressITA Airways, Via Alberto Nassetti, 2, 00054 Fiumicino RM, Italy
LandmarkLocated near Leonardo da Vinci-Fiumicino Airport (FCO)
ITA Airways HQ Office Phone Number+39 06 859 600 20
ITA Airways Head Office Working HoursMonday to Friday, 9:00 AM – 5:00 PM
ITA Airways Head Office E-mailbookingschangesrefunds@ita-airways.com
ITA Airways Official Websitewww.ita-airways.com

Map Location:

Connect with the ITA Airways Customer Care Team

For help with basic flight bookings, ticket modifications, and airline services, contact the ITA Airways customer service team via the shared details.

  • Italy (National): 06 85960020
  • Italy (From Mobile): +39 06 85960020
  • USA & Canada: 1-800-223-5730
  • UK: +44 20 7886 9844
  • France: +33 1 44 94 44 00
  • Germany: +49 69 27 11 511
  • Spain: +34 91 426 99 17
  • International: +39 06 65649

Corporate Office Mailing Address

Use the mailing address for detailed complaints and formal correspondence.

ITA Airways: S.p.A., Via Alessandro Marchetti, 11100148 Fiumicino, Rome, Italy

Escalate Complex Queries to the ITA Airways Main Office Representatives

Contact the ITA Airways HQ representatives for concerns revolving around the following matters:

  • Mass ticket cancellations and flight delays.
  • Complaints related to your travel experience.
  • Disputes related to airline policies and other travel regulations.
  • Legal matters

Reach out to the ITA Airways customer service for:

  • Flight bookings and reservations: Reach out to the sales office, visit the official website, or call the hotline to book your ticket.
  • Baggage inquiries: Sort out any baggage rules, doubts, or restrictions in a flash.
  • Ticket modifications: Speak with customer service representatives to adjust dates, upgrade seats, or add extras.
  • Flight check-in rules: Get answers on check-in processes, counter hours, and required docs.
  • Name change rules: Fix any misspelled names on your ticket easily.
  • Help with canceled ticket refunds: Pick up a full refund rundown straight from airline representatives.

Alternative Ways to Connect with the ITA Airways Staff Members

Use these alternative methods to speak with the ITA Airways representatives and resolve your travel-related matter in an instant.

Email Contacts

Social Media Accounts

Download Mobile Application

Get the ITA Airways mobile application and easily manage bookings, complete check-in, track your flight status, and more easily from the tip of your fingers.

Online Contact Form

Visit the ITA Airways official website and open the “Contact Us” tab to access the online contact form for various travel-related requests.

WhatsApp Support

ITA Airways offers customer support via WhatsApp for quick inquiries and assistance.

About ITA Airways Corporate Office

ITA Airways (Italia Trasporto Aereo) is Italy’s national flag carrier, established in 2020 and officially began operations on October 15, 2021. The airline was created as the successor to Alitalia, which ceased operations after 74 years of service. 

The ITA Airways main office in Fiumicino manages and controls all the core decisions of the company. These are some of the key details of the airline.

  • Founded: October 15, 2021 (successor to Alitalia)
  • Main Hub: Leonardo da Vinci-Fiumicino Airport (FCO), Rome
  • Secondary Hub: Milan Linate Airport (LIN)
  • IATA Code: AZ
  • ICAO Code: ITY
  • Callsign: ITARROW
  • Fleet Size: 90+ aircraft (including narrow-body and wide-body aircraft)
  • Destinations: 70+ destinations across Europe, the Americas, Africa, and Asia
  • Alliance: SkyTeam member (joined October 2021)
  • Ownership: Italian Ministry of Economy and Finance (100% state-owned)

Frequently Asked Questions:

Will headquarters staff assist me with regular ticket purchases?

The ITA Airways headquarters focuses on administrative decisions and corporate operations. For regular ticket purchases, use the airline’s website or mobile app, or contact your local sales office.

Is it possible to walk into the main office without scheduling ahead?

Public walk-ins aren’t permitted at the ITA Airways corporate office without prior appointments. The building serves business functions, and visitors are required to coordinate their visit beforehand.

Which types of passenger issues does headquarters handle?

The ITA Airways head office manages complicated travel problems that need management-level decisions. Simple issues get resolved locally, while complex cases require headquarters intervention and authority.

Can headquarters help resolve disagreements about airline policies?

Yes, definitely. Reach the ITA Airways headquarters address staff through phone or email for complete help with policy disagreements and get your concerns addressed properly.

What’s the process for requesting ticket refunds?

Visit your closest sales office, use the website’s contact form, or phone customer service directly to process your refund request and get money back efficiently.

Will the main office track down my missing luggage?

Airport baggage services handle lost luggage, not the headquarters. Call the dedicated baggage helpline right away or speak with airport staff who can track your belongings faster.

Where does ITA Airways operate its main office in Italy?

ITA Airways’ headquarters is located in Fiumicino, near Rome’s Leonardo da Vinci Airport. This location keeps corporate management close to the airline’s primary flight operations base.

How can I reach someone quickly about my reservation?

Call your region’s customer support line or open the ITA Airways mobile app’s chat feature to speak with a representative immediately about reservation questions or modifications.

What’s the best method to register a service complaint?

Reach the ITA Airways corporate office staff by calling, emailing, or mailing written feedback to their address. The website also has an online complaint submission form available.

Who answers questions about the frequent flyer program?

Customer care teams handle loyalty program questions through phone support, online chat, or at sales offices. They’ll explain Volare membership benefits and how to earn points.

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