Lufthansa Baku Sales Office in Azerbaijan

  •    Terminal 1, 2nd Floor, Heydar Aliyev International Airport, Baku, Azerbaijan
  •    +994 51 562 32 60
  •    10:00 am – 7:00 pm (Monday–Friday)
  •    customer.relations@lufthansa.com
Baku, Azerbaijan

Book Your Flight Without the Stress at the Lufthansa Baku Sales Office

Traveling from Azerbaijan just got easier. The Lufthansa Baku sales office gives you direct access to professional booking support and answers to every travel question you might have. Whether you prefer calling, emailing, or walking in, the team is ready to help you plan a smooth journey from start to finish.

Lufthansa Baku Sales Office AddressTerminal 1, 2nd Floor, Heydar Aliyev International Airport, Baku, Azerbaijan
Lufthansa Baku Booking Sales Office Hotline Number+994 51 562 32 60
Lufthansa Baku Sales Office Opening Hours10:00 am – 7:00 pm (Monday–Friday)
Lufthansa Baku Ticketing Office Emailcustomer.relations@lufthansa.com
Lufthansa Flight Searchhttps://www.lufthansa.com/pa/en/flight-search
Lufthansa Manage Bookinghttps://www.lufthansa.com/pa/en/login?
Lufthansa Flight Statushttps://www.lufthansa.com/pa/en/flight-search

Lufthansa Baku Airport Sales Office Address and Google Map Location

When you are already at the airport and need quick help, the Lufthansa Baku Airport Sales Office is the place to go. Use the provided map to easily locate the service desk. The airport team handles everything from baggage concerns to last-minute boarding questions, so reach out to them before your departure or upon arrival if anything needs attention.

Airport NameHeydar Aliyev International Airport
Lufthansa Baku Airport Sales Office Address20 km from Baku, North, Azerbaijan (20 km Bakı şəhərindən, Şimal, Azerbaijan)
Lufthansa Baku Airport Booking Sales Office Contact Number+994124972727
Lufthansa Baku Airport Sales Office Fax Number+994 12 497 26 04
Lufthansa Baku Airport Ticketing Office Opening Hours24 Hours
Lufthansa Baku Airport Ticketing Office Emailsupport@airport.az

Map Location:

List of all Lufthansa Global Sales Offices.

Lufthansa Headquarters Information

Sometimes an issue requires more authority than the local office can provide. Policy disagreements, formal complaints, and legal concerns should be directed to the Lufthansa Airlines head office. Contact details for the main office are mentioned below. You can also seek help from the local staff to escalate your issues.

Discover where Lufthansa headquarters is located and find out how to get in touch with its staff.

Lufthansa Head Office AddressLufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany
(Lufthansa Aviation Centre 60546 Terminal 1 Departure Hall A Frankfurt, Germany)
Lufthansa Corporate HQ Office Phone Number+49 69 86 799 799
Lufthansa Headquarters Office Fax Number+49 69 69 646 01
Lufthansa Corporate Office Opening HoursMonday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Lufthansa HQ Office Emailcustomer.relations@lufthansa.com
Lufthansa Official Websitehttps://www.lufthansa.com/us/en/

Available Lufthansa Fleet Details

Lufthansa operates a diverse range of aircraft that meet the needs of different routes and passenger preferences. The airline regularly invests in fleet upgrades to keep pace with modern aviation standards. Want to know what type of plane you will be flying on or what amenities are available? Ask the office staff for specific details.

  • ATR 42 / 72
    • ATR 72
  • Airbus A300
    • Airbus A300B2
    • Airbus A300B4
    • Airbus A300-600
  • Airbus A310
    • Airbus A310-200
    • Airbus A310-300
  • Airbus A319
    • Airbus A319-100
  • Airbus A320
    • Airbus A320-200
    • Airbus A320neo
  • Airbus A321
    • Airbus A321-100
    • Airbus A321-200
    • Airbus A321neo
  • Airbus A330
    • Airbus A330-200
    • Airbus A330-300
  • Airbus A340
    • Airbus A340-200
    • Airbus A340-300
    • Airbus A340-600
  • Airbus A350 XWB
    • Airbus A350-900
  • Airbus A380
    • Airbus A380-800
  • Boeing 720
    • Boeing 720
  • Boeing 737
    • Boeing 737-100
    • Boeing 737-200
    • Boeing 737-300
    • Boeing 737-400
    • Boeing 737-500
  • Boeing 747
    • Boeing 747-100
    • Boeing 747-200
    • Boeing 747-400
    • Boeing 747-8
  • Boeing 767
    • Boeing 767-300
  • Boeing 777
    • Boeing 777-9
  • Boeing 787 Dreamliner
    • Boeing 787-9 Dreamliner
  • Bombardier CRJ-100 Series
    • Bombardier CRJ-100
    • Bombardier CRJ-200
  • Bombardier CRJ-700
    • Bombardier CRJ-700
  • Bombardier CRJ-900
    • Bombardier CRJ-900
  • British Aerospace BAe 146 / Avro RJ
    • British Aerospace 146-200
    • British Aerospace Avro RJ85
  • Douglas DC-8
    • Douglas DC-8-50
  • Embraer ERJ-190
    • Embraer ERJ-190
    • Embraer ERJ-195
  • Fokker 50 / 60
    • Fokker 50
  • Fokker 70 / 100
    • Fokker 100
  • McDonnell Douglas DC-10
    • McDonnell Douglas DC-10-30

Services Offered by Lufthansa Baku Sales Office in Azerbaijan

The Lufthansa Airlines sales office in Baku is not just a ticket counter. It is a full-service travel center where you can get expert advice and personalized support. Whether you are booking a new trip or managing an existing reservation, the team brings local knowledge and airline expertise together to make your experience easier. Here are just a few examples of how the office can assist:

  • Get clear answers on refund rules, check-in procedures, and baggage charges.
  • Interested in flying business or first class? The staff will explain the upgrade process and help you secure better seating.
  • Plans changed suddenly? The team can walk you through cancellation rules, fees, and what to expect next.
  • Noticed a spelling error in your name? The office handles name corrections in line with Lufthansa’s 2026 policy guidelines.
Lufthansa Mobile AppFlight Ticket BookingBaggage Allowance
Lufthansa HolidaysFlight Ticket CancellationDuty Free Allowance
Lufthansa CodeshareFlight Ticket ReschedulingSelf Service Kiosk Check-in
Lufthansa Duty FreeWeb / Online Check-inSeats Enquiries and Selection
Lufthansa LoungesAirport Counter Check-inAirport Transportation
Miles & MoreIn-Flight MealsAnimals and Pets

Frequently Asked Questions:

Where can I find the Lufthansa office in Azerbaijan?

The Lufthansa sales office is located in Baku, Azerbaijan. It serves as the main point of contact for travelers needing booking assistance or help with airline services.

How can I reach the Lufthansa team in Baku?

You have three options: call the office hotline, send an email, or visit in person. Each method works well, but face-to-face meetings are especially helpful for complicated travel arrangements.

Does the office help with tickets I have already purchased?

Yes, absolutely. The Baku sales office offers full support even after your booking is complete. You can request changes, add services, or address any concerns related to your existing ticket.

Who is allowed to use the Baku sales office?

Anyone can visit. Whether you are planning a new trip, have already booked, or recently traveled and need to share feedback or file a complaint, the office is open to all travelers.

Do I need an appointment to visit the office?

Appointments are not required. Walk-ins are welcome at any time during business hours. However, calling ahead can help you avoid long waits and ensure the staff is available when you arrive.

Can the office handle complex flight bookings?

Yes. Whether it is a simple round trip or a multi-city itinerary with several stops, the Baku office team is equipped to handle bookings of all types. Consulting the staff before booking complicated routes is always a smart move.

Is it possible to book my ticket by phone?

Yes. You can reserve your flight entirely over the phone. The staff will explain fare options, help you choose the best ticket, and complete the booking based on your preferences.

Do I have to visit the office in person for help?

Not necessarily. Many services and questions can be handled over the phone. The Baku office provides thorough telephone support, so visiting in person is only necessary if you prefer it or if the situation is especially complex.

When should I contact headquarters instead of the local office?

Only escalate to headquarters if the Baku office or customer service line cannot resolve your issue. The corporate team handles matters that require higher-level authority or involve complicated disputes.

What payment methods does the office accept?

The Baku sales office accepts various payment options. If you have a specific payment method in mind, it is best to confirm availability with the staff before your visit to avoid any inconvenience.

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