Turkish Airlines Abu Dhabi Sales Office in UAE

Traveling through Abu Dhabi and need help with your Turkish Airlines booking? The Turkish Airlines Abu Dhabi sales office is your dedicated support for new bookings and ticket modifications. Find all the office contact details, an explanation of complex policies, a quick guide for ticket management, and much more.

Details of Turkish Airlines Abu Dhabi Sales Office: Contact, Address & Customer Service Details

Turkish Airlines Abu Dhabi Sales Office Address	Turkish Airlines Inc. Najda Street, Dhafir Tower 2nd Floor, Abu Dhabi / U.A.E PO Box: 51614, Abu Dhabi, United Arab Emirates (الخطوط الجوية التركية المحدودة، شارع النجدة، برج ظافر، الطابق الثاني، أبو ظبي / الإمارات العربية المتحدة، صندوق بريد: 51614، أبو ظبي، الإمارات العربية المتحدة)
Turkish Airlines Telephone Number	+971 26267771
Turkish Airlines Fax Number	+971 2 626 2022
Office Opening Hours	From 8:00 am to 5:00 pm (Except Sundays)
Email	auhsales@thy.com
Manage Booking	https://www.turkishairlines.com/en-int/flights/manage-booking/
Flight Status	https://www.turkishairlines.com/en-int/flights/flight-status/

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Manage Your Turkish Airlines Booking Step-by-Step

No matter where you are, you can always manage your reservation at the official website or by visiting the Turkish Airlines sales office in Abu Dhabi. 

Turkish Airlines Flight Cancellation 2026 Guide

If you cancel your ticket 24 hours after booking, you will not face any charges as per the cancellation rules.

1. Head to the airline’s official page and open the “Manage Booking” section.
2. Provide your booking details (PNR and last name).
3. Click on “Cancel My Reservation” on the new page and check the cancellation terms.
4. Approve the cancellation and receive the confirmation in your email.
5. The refund will be processed if your ticket is eligible.

Instructions to Reschedule or Change Turkish Airlines Flight

The Turkish Airlines 2026 change policy is flexible for premium ticket holders. Whereas those with basic fare might face strict limits or added fees.

1. After logging into the airline’s official webpage, access the “Manage Booking” section.
2. Open the “Change Flight” option and select the preferred date and time.
3. Check the fare difference and applicable change fee.
4. Complete the payment and receive the revised flight ticket at your email ID.

Steps for Turkish Airlines Flight Check-in & Download Boarding Pass

According to the Turkish Airlines check-in rules for 2026, passengers can check in online only 24 hours before the scheduled departure.

1. Open the airline’s webpage and click on the “Check-in” option.
2. Provide your login credentials to open your reservation.
3. Select your seat if it hasn’t been assigned, then complete the check-in.
4. Finally, download your Turkish Airlines boarding pass.

Turkish Airlines Abu Dhabi Airport Sales Office Address and Contact Details

Airport Name	Zayed International Airport (مطار زايد الدولي)
Turkish Airlines Abu Dhabi Airport Sales Office Address	Terminal A – Al Matar – Zayed International Airport – Abu Dhabi – United Arab Emirates
Airport Contact Number	+971 2 575 5611 / +97128055555
Fax Number	+971 2 575 5622
Office Opening Hours	9:00 am – 6:00 pm (Monday – Saturday)
Email	auhsales@thy.com

List of all Turkish Airlines Global Sales Offices.

Turkish Airlines Baggage Allowance Limit

Turkish Airlines applies a weight concept for flights between Abu Dhabi and Istanbul. The table specifies the limit for different cabin classes.

Different Fare Class	Baggage Allowance
Economy: EcoFly Economy: ExtraFly/ PrimeFly	15–30 kg or 1 piece (23 kg)
Business Class	30 kg or 2 pieces (32 kg each)
Carry-on Baggage for All Classes	One 8 kg piece (max 55 x 40 x 23 cm) and one personal item of 4 kg
Extra Baggage	Vary depending on the fare class.
Special and Sports Items	Terms are declared at the time of booking.

Turkish Airlines Headquarters Information

Get a complete rundown on the Turkish Airlines headquarters location and contact details.

Turkish Airlines Head Office Address	Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul Türkiye (Türk Hava Yolları Genel Müdürlük Binası, Atatürk Havalimanı, Yeşilköy 34149 İstanbul Türkiye)
Turkish Airlines Corporate HQ Phone Number	+90 212 463 63 63
Fax Number	+90 212 465 21 21
Office Opening Hours	Monday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Email	info@thy.com
Official Website	https://www.turkishairlines.com/

Guidelines for Turkish Airlines Refund and Compensation

Requests for refunds and compensation are raised through the website or by calling the sales office. Card refunds typically arrive in 7-20 business days, bank transfers in 7-15 days, and agent-booked tickets are refunded via the agent within 14 business days.

While the UAE is not covered by EU EC 261/2004, Turkish Airlines’ policies entitle passengers to meals and hotel accommodations for significant delays. Full refund or rebooking, or cancelled flights. 

Available Turkish Airlines Fleet Details

Services Offered by Turkish Airlines Abu Dhabi Sales Office in UAE

Turkish Miles & Smiles	Flight Ticket Booking	Baggage Allowance
Turkish Do & Co	Flight Ticket Cancellation	Duty Free Allowance
Turkish Airlines Mobile App	Flight Ticket Rescheduling	Self Service Kiosk Check-in
Turkish Airlines Lounges	Web / Online Check-in	Seats Enquiries and Selection
Turkish Airlines Duty Free	Airport Counter Check-in	Airport Transportation
Turkish Airlines Codeshare	In-Flight Meals	Animals and Pets