Having a trusted support center readily available when planning a complex journey makes travel planning easier. Check out this information guide and get contact details of the Turkish Airlines Kigali sales office. Connect with travel experts who can guide with flight bookings, fare conditions, cancellation rules, refund procedures, ticket changes, and more. The team also assists with unexpected events and travel challenges, offering quick and reliable solutions. All in all, the office staff helps you manage your travel plans as per your current requirements.
Details of Turkish Airlines Sales Office in Kigali: Contact, Address & Customer Service Details
| Turkish Airlines Kigali Sales Office Address | KN 71 St, Sanlam Allianz Building, Kigali, Rwanda |
| Turkish Airlines Hotline Number | +250786730231 |
| Office Opening Hours | Weekdays: 09:00-17:00 Weekend: Closed |
| kglsales@thy.com | |
| Manage Booking | https://www.turkishairlines.com/en-int/flights/manage-booking/ |
| Flight Status | https://www.turkishairlines.com/en-int/flights/flight-status/ |
Map Location:
Turkish Airlines Kigali Airport Sales Office Address and Contact Details
| Airport Name | Kigali International Airport (Aéroport de Kigali) |
| Turkish Airlines Kigali Airport Office Address | Ground Floor, Passenger terminal Building, Kigali Airport, Kigali, Rwanda |
| Airport Contact Number | +250 788 384 006 |
| Fax Number | +1 773 686 1668 |
| Office Opening Hours | Summer / 20:30 – 03:30 – Winter / 21:30 – 04:30 |
| kglops@thy.com |
List of all Turkish Airlines Global Sales Offices.
Turkish Airlines Headquarters Information
Get a complete rundown on the Turkish Airlines headquarters location and contact details.
| Turkish Airlines Head Office Address | Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul Türkiye (Türk Hava Yolları Genel Müdürlük Binası, Atatürk Havalimanı, Yeşilköy 34149 İstanbul Türkiye) |
| Turkish Airlines Corporate HQ Phone Number | +90 212 463 63 63 |
| Fax Number | +90 212 465 21 21 |
| HQ Office Opening Hours | Monday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed |
| info@thy.com | |
| Official Website | https://www.turkishairlines.com/ |
Turkish Airlines Cancellation Rules 2026
Turkish Airlines gives every passenger a chance to claim a full refund and make free cancellations. When you cancel your ticket within the first 24 hours of purchasing the flight, you are entitled to a 100% refund, and no fee is charged. However, this is possible only when your departure is at least 7 days away from the date of booking. After this grace period, the airline begins levying fees based on the fare type and the cancellation time.
Available Turkish Airlines Fleet Details
- Airbus A300
- Airbus A300B4
- Airbus A310
- Airbus A310-200
- Airbus A310-300
- Airbus A319
- Airbus A319-100
- Airbus A320
- Airbus A320-200
- Airbus A321
- Airbus A321-100
- Airbus A321-200
- Airbus A321neo
- Airbus A330
- Airbus A330-200
- Airbus A330-300
- McDonnell Douglas MD-90
- McDonnell Douglas MD-90
- Airbus A340
- Airbus A340-300
- Airbus A350 XWB
- Airbus A350-900
- Boeing 737
- Boeing 737-400
- Boeing 737-500
- Boeing 737-700
- Boeing 737-800
- Boeing 737-900ER
- Boeing 737 MAX 8
- Boeing 737 MAX 9
- Boeing 777
- Boeing 777-300ER
- Boeing 777F
- Boeing 787 Dreamliner
- Boeing 787-9 Dreamliner
- British Aerospace BAe 146 / Avro RJ
- British Aerospace Avro RJ100
- British Aerospace Avro RJ70
- De Havilland Canada DHC-7 Dash 7
- De Havilland Canada DHC-7-100
- McDonnell Douglas DC-9
- McDonnell Douglas DC-9-10
- McDonnell Douglas DC-9-30
- McDonnell Douglas DC-10
- McDonnell Douglas DC-10-10
- McDonnell Douglas DC-10-30
- McDonnell Douglas MD-80
- McDonnell Douglas MD-83
Services Offered by Turkish Airlines Kigali Sales Office in Rwanda
| Turkish Miles & Smiles | Flight Ticket Booking | Baggage Allowance |
| Turkish Do & Co | Flight Ticket Cancellation | Duty Free Allowance |
| Turkish Airlines Mobile App | Flight Ticket Rescheduling | Self Service Kiosk Check-in |
| Turkish Airlines Lounges | Web / Online Check-in | Seats Enquiries and Selection |
| Turkish Airlines Duty Free | Airport Counter Check-in | Airport Transportation |
| Turkish Airlines Codeshare | In-Flight Meals | Animals and Pets |
Why Contact the Turkish Airlines Kigali Office for Travel Help?
When you contact the Turkish Airlines sales office in Kigali, you connect with travel experts. They are directly linked to the airline and are well-equipped with the rules and restrictions. Seeking assistance from such a team ensures you make the right decisions for your trip. Plus, this eliminates any further complications. However, if you have purchased a ticket from a third party, you will have to contact them for any assistance.
Conclusion
Contact the Turkish Airlines Kigali sales office when your travel plans aren’t going as planned or if you just need guidance on perplexing policies. The team will help you throughout the process and ensure you understand each and every rule attached to your ticket. This way, you can make rational decisions and enhance your forthcoming journey.
Frequently Asked Questions:
Yes, you can visit the office directly without any prior arrangement. The team handles bookings, cancellations, and other travel-related requests.
Yes, travelers can include wheelchair assistance on a Turkish Airlines ticket for free when booking online or by phone before departure. Keep supporting documents ready.
The office runs on standard business hours throughout the week. Hours may shift on public holidays, so a quick call before visiting is advisable.
Travelers must inform Turkish Airlines at least 48 hours before the scheduled departure of any special or mobility assistance requirements.
You can book tickets, make changes to existing reservations, request cancellations, and get assistance with any other flight-related concerns.
The airline allows every passenger to complete online check-in 24 hours before flight departure time. The service is available on the website and in the mobile app.
No, walk-ins are welcome at any time during business hours. During peak travel periods, calling ahead can save you some waiting time.
Yes, the team is available on call for bookings and general travel queries. It is a convenient option if you cannot visit in person.
Yes, travelers can purchase extra baggage and extend their overall allowance online or by contacting the customer care team.
Carry a valid passport or government-issued ID. Some destinations may require additional travel documents depending on your route and visa requirements.
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