The Cathay Pacific Shanghai office is the go‑to place for passengers planning or managing their air travel. Instead of relying on scattered and often confusing information online, passengers can get accurate, direct assistance from the airline representatives at the office. For journeys booked with Cathay Pacific to or from Shanghai, contacting the office ensures quick responses, clear guidance, and prompt solutions. Check out the details on how to reach the office, which are provided below for easy access.
Cathay Pacific Shanghai Office Details
Address: Room 601-03, Greentech Tower, 436 Heng Feng Road, Shanghai, China
Contact Number: 400 815 2888
Working Hours: Everyday- 24 Hrs
Airport Name: Shanghai Pudong International Airport
Airport Address: 4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China
Airport Contact Number: +862196990
Map:
Information of Cathay Pacific Head Office
Address: Cathay Pacific City, 8 Scenic Road Hong Kong International Airport Lantau, Hong Kong
Contact Number: +852 2747-3333
Fax Number: +852 2560 1411
Email: engcal@cathaypacific.com
Official Website: www.cathaypacific.com
Cathay Pacific Cancellation Policy 2026
Cathay Pacific offers 24-hour grace periods, allowing travelers to cancel tickets for full refunds. Otherwise, the airline applies charges as per fare conditions, where premium tickets usually offer greater flexibility. The cancellations can be done using the official website or mobile app through the “Manage Booking” tool. However, if you have purchased a ticket through a third party, you must contact the travel agency for such services.
Check out the China Southern Airlines Bangkok sales office.
Cathay Pacific Baggage Services Information
Contact Numbers: +86 21 22346638
Email: sha8bag@cathaypacific.com
Online Check-in with Cathay Pacific: https://www.cathaypacific.com/cx/en_IE/faqs/check-in/online-check-in.html
Cathay Pacific Flight Status: https://www.cathaypacific.com/cx/en_US/prepare-trip/flight-status.html#/flight-status
For Baggage Inquiries: https://flights.cathaypacific.com/en_IN/baggage.html?
Cathay Pacific Delay and Cancellation: https://www.cathaypacific.com/cx/en_IN/prepare-trip/flight-delays-and-cancellations.html?
Cathay Pacific Baggage Allowance
| View Cathay Pacific Hand | Cabin baggage | Excess baggage charges |
| Checked baggage | Overweight baggage charges | Oversize baggage charges |
Cathay Pacific Shanghai Cargo Office Info
Cargo Sales Office
Address: Room 601-03, Greentech Tower, 436 Heng Feng Road Shanghai, PRC
Telephone: +86 21 2208 8082
Email: pvgres@cathaypacific.com
Airport Cargo Office
Address: #1-215, No.501 West Hebin Rd. Pudong Airport, Shanghai, China PRC
Telephone: +86 21 6835 7657 / 6835 7659
Email: sha8cgo@cathaypacific.com
Fax: +86 21 6835 7658
Aircraft & Plane Types Offered by Cathay Pacific
- Airbus A320
- Airbus A320-200
- Airbus A321
- Airbus A321-200
- Airbus A321neo
- Airbus A330
- Airbus A330-300
- Airbus A340
- Airbus A340-200
- Airbus A340-300
- Airbus A340-600
- Airbus A350 XWB
- Airbus A350-900
- Airbus A350-1000
- Boeing 747
- Boeing 747-200
- Boeing 747-300
- Boeing 747-400
- Boeing 747-8
- Boeing 777
- Boeing 777-200
- Boeing 777-300
- Boeing 777-300ER
- Bristol 175 Britannia
- Bristol 175 Britannia 100
- Convair CV-880
- Convair CV-880
- Lockheed L-1011 TriStar
- Lockheed L-1011 TriStar 1/100/200
- Lockheed L-188 Electra
- Lockheed L-188 Electra
The Cathay Pacific Customer Care handles the following Inquiries:
| Cathay Pacific Mobile App | Ok to Board | Flight Ticket Cancellation |
| Visa Information | Visa Services | Baggage Allowance |
| Airport Transfers | Travel Insurance | Duty-Free Allowance |
| Unaccompanied Minor | Seats Enquiries and Selection | Cathay Pacific Lounges |
| Missing Luggage | Marco Polo Club | Flight/Visa Info |
| Animals and Pets | Economy Class | Delayed Flights |
| Immigration Services | In-Flight Entertainment | OneWorld Codeshare Partners |
The shared contact details will allow you to easily get in touch with the Cathay Pacific Shanghai office staff. You can consult the representatives for assistance with flight cancellations, changes, upgrades, check-in, refunds, compensations, and other airline services. It doesn’t matter what your issue is; as long as you contact the team promptly, you will receive the right support and solution.
Frequently Asked Questions:
Yes, travelers can visit the Cathay Pacific office in Shanghai for help with ticket booking, cancellations, queries, and other airline services.
Cathay Pacific opens its booking window 360 days ahead of departure. You can secure your seat through the website, app, or by calling their team.
Cancellations are accepted, but refund eligibility varies by fare. Some tickets refund the full amount, while others only refund a partial amount. Check your fare rules first.
Flying more and spending with Cathay partners earns you tier points. Collect enough, and you move through Silver, Gold, and Diamond membership levels.
Not always. Flexible fares include free changes, but lower fares incur a fee. Review your ticket conditions before making any amendments.
Asia Miles redemption, Marco Polo Club status, or upgrade offers at check-in are your best shots at moving to a higher cabin class.
Ticket transfers to another person are not allowed. Small spelling mistakes in your own name can be corrected by contacting Cathay Pacific directly.
Economy class covers 23 kg of checked baggage. Premium cabins get a higher limit. All passengers are allowed one carry-on bag of up to 7 kg.
Fully refundable fares return the complete amount paid. For non-refundable tickets, only taxes and applicable fees are refunded after cancellation.
Online check-in becomes available 48 hours before departure and closes 90 minutes prior to the flight. Airport check-in timings differ by location.
Cathay Pacific Offices Other Locations
- Cathay Pacific Hangzhou Office in China
- Cathay Pacific Jeddah Office in Saudi Arabia
- Cathay Pacific Wenzhou Office in China
- Cathay Pacific Zurich Office in Switzerland
- Cathay Pacific Busan Office in South Korea
- Cathay Pacific Siem Reap Office in Cambodia
- Cathay Pacific Mexico City Office in Mexico
- Cathay Pacific Hong Kong Sales Office
- Cathay Pacific Dhaka Sales Office in Bangladesh
- Cathay Pacific Xiamen Office in China
- Cathay Pacific Chennai Office in India
- Cathay Pacific Taipei Sales Office in Taiwan
- Cathay Pacific Osaka Office in Japan
- Cathay Pacific Miami Office in Florida, United States
- Cathay Pacific Yangon Office in Myanmar
- Cathay Pacific Cebu Office in Philippines
- Cathay Pacific Colombo Office in Sri Lanka
- Cathay Pacific Sanya Office in China
- Cathay Pacific Tel Aviv Office in Israel
- Cathay Pacific Davao City Office in Philippines
- Cathay Pacific Johannesburg Office in South Africa
- Cathay Pacific Chiang Mai Office in Thailand
- Cathay Pacific Jeju Office in South Korea
- Cathay Pacific Jakarta Office in Indonesia
- Cathay Pacific Delhi Office in India
- Cathay Pacific San Juan Office in Puerto Rico
- Cathay Pacific Seoul Office in South Korea
- Cathay Pacific Milan Office in Italy
- Cathay Pacific Hong Kong Office
- Cathay Pacific Warsaw Office in Poland