Japan Airlines Headquarters — Tokyo Corporate Office Whereabouts

  •    4-11, Higashi Shinagawa, 2-Chrome, Shinagawa-ku, Tokyo, 140-8605, Japan
  •    +81 3 5460 3109, 81 3 6733 3062 /+81-3-5460-3121
  •    7:00 am to 8:00 pm (Japan Time) daily
  •    stephen.pearlman@jal.com / jal_priority@ask.jal.co.jp
Tokyo, Japan

The Japan Airlines (日本航空) Headquarters stands in Shinagawa, Tokyo, inside the Nomura Fudosan Tennozu Building on Tennōzu Isle. This 26-floor tower opened in July 1996 when JAL moved from Marunouchi. The building provides offices for thousands of employees managing Japan’s major international airline.

Quick Corporate Office Details

Before learning more about the JAL Corporate HQ, check out its address, contact details, and basically all the general things you should know.

Airline NameJapan Airlines Co., Ltd. (日本航空公司)
Japan Airlines Headquarters AddressShinagawa, Tokyo, Japan (東京都品川区)
Building NameNomura Fudosan Tennozu Building
(野村不動産天王洲ビル)
Main AddressNomura Real Estate Bldg., 2-4-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo 140-8637, Japan (〒140-8637 東京都品川区東品川2-4-11 野村不動産ビル)
FoundedAugust, 1951
President & CEOMitsuko Tottori (鳥取美津子)
Japan Airlines Customer Support Number0120-25-8600
Alliance MembershipOneworld Alliance
Official Websitehttps://www.jal.com/

Where does the JAL Main Office sit?

The JAL headquarters Tokyo building covers 82,602 square meters of floor space across 26 floors plus two underground levels. This houses multiple departments of the airline that ensure each and every operation is under surveillance and proceeds with compliance with the necessary guidelines.

The Japan Airlines office information shows the main office works daily from 5:30 AM to 6:00 PM, with weekend hours ending a little earlier in the evening. Also, the office is closed during holidays. The share map and contact numbers will connect you to the concerned representatives.

JAL Corporate HQ Address: 4-11, Higashi Shinagawa, 2-Chrome, Shinagawa-ku, Tokyo, 140-8605, Japan

JAL Corporate Phone Number: +81 3 5460 3109, 81 3 6733 3062 /+81-3-5460-3121

Fax number: +81 3 5460 3108

Working hours: 7:00 am to 8:00 pm (Japan Time) daily

E-mail: stephen.pearlman@jal.com / jal_priority@ask.jal.co.jp

JAL Head Office Map Location:

Japan Airlines in a Glimpse

Japan Airlines (日本航空) is a major airline from Japan. It started flying in 1951 and is based in Tokyo. The company takes people to many cities in Japan and around the world. It is known for friendly service and safe flights. Today, Japan Airlines helps millions of travelers reach their destinations every year.

JAL Flight Network

The JAL Corporate Office manages routes connecting Tokyo with cities across every continent. The airline uses Haneda for most domestic flights and shorter international routes, while Narita handles longer international connections to Europe and the Americas.

Recent News from JAL Corporate Office

If you follow the Japan Airlines company profile on all social media platforms and its official website, you will stay updated on the latest news and amendments from the airline. Here’s a quick recap of what happened recently this year:

  • The airline launched Narita-Chicago flights, meeting demand between Japan and North America with daily service using Boeing 777 aircraft.
  • JAL’s largest Airbus A350-1000 began flying daily to Paris from Haneda, featuring the newest cabin design and premium seating.
  • JAL won its fifth consecutive WORLD CLASS award at the 2025 APEX/IFSA EXPO in September.
  • Japan Airlines recently announced a new Narita-Delhi service.
  • It ordered 17 additional Boeing 737-8 aircraft in 2025, bringing total orders to 38 planes for replacing older 737-800s on domestic routes.

Japan Airlines Headquarters Major Functions

The JAL Corporate HQ coordinates all airline operations from Tokyo. The building manages critical tasks, keeping flights safe and passengers satisfied daily.

  • Flight Control
  • Route Planning
  • Financial Planning
  • Fleet Management
  • Customer Support
  • Marketing
  • Safety Rules
  • Staff Training

Frequently Asked Questions:

How to contact Japan Airlines head office for complaints?

Email jal_priority@ask.jal.co.jp or call your country’s customer service number. Include booking details and flight information to facilitate a faster response to your complaint.

Can I buy tickets by visiting Japan Airlines HQ in Tokyo?

No, headquarters handles business only. Buy tickets online at jal.com, call customer service numbers, or visit airport ticket counters for booking assistance.

What time does JAL headquarters open for calls?

The Japan Airlines (日本航空) Head Office Japan switchboard operates from 5:30 AM to 6:00 PM, Monday through Friday, and closes at 3:30 PM on weekends. Customer service operates 24/7 separately.

Is the JAL building near Tokyo airports?

The JAL Corporate Office (JAL本社) in Shinagawa connects to both airports by train. Haneda takes 25 minutes, Narita takes 60 minutes, using Tokyo’s efficient rail system.

Where can I find the JAL headquarters on maps?

Search “Nomura Real Estate Building Tennōzu” or “Japan Airlines office information Shinagawa” in Google Maps. The building appears clearly marked near Tennōzu Isle Station.

Does JAL have offices outside Japan?

Yes, JAL operates sales offices worldwide. However, top management and strategic decisions are made at the Tokyo headquarters, with coordination from regional offices worldwide.

Can I tour the JAL headquarters building?

The headquarters primarily serves business functions. Contact JAL directly to ask about facility tours or visit their aviation museums at Haneda Airport for public displays.

Can I report lost baggage to the head office?

Contact the airport office for immediate assistance with lost baggage. The team will also help you get updates on your bag location.

Can I request wheelchair assistance through JAL headquarters?

Book wheelchair service when making reservations online or through customer service. Airport staff handle special assistance requests, not the corporate headquarters in Shinagawa directly.

Can I change my flight booking by calling the headquarters?

Call your country’s JAL customer service number instead. They handle ticket changes, cancellations, and rebookings faster.

Japan Airlines Offices Other Locations