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Turkish Airlines Kuala Lumpur Sales Office in Malaysia

  •    Part of Level 52, Tower 2, Petronas Twin Tower, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  •    +60 3 2053 1899 ---7/24 Call Center
  •    Monday to Friday | 09:00 - 18:00
  •    CUSTOMER.MY@THY.COM Please submit your ticketing requests to sales.kul@thy.com Cash refunds are not available. Please submit your refund request to sales.kul@thy.com
Kuala Lumpur, Malaysia

Contact the Turkish Airlines Kuala Lumpur Sales Office Staff

Note down the contact information for the Turkish Airlines Kuala Lumpur sales office on this page to manage your travel plans easily. You connect with them via the official website chat system, email, helplines, and by visiting the sales office. All the required contact details are shared below.

Turkish Airlines Kuala Lumpur Sales Office AddressPart of Level 52, Tower 2, Petronas Twin Tower, Kuala Lumpur City Centre, 50088 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Turkish Airlines Service Number+60 3 2053 1899 —7/24 Call Center
Turkish Airlines Fax Number+603 8776 4655
Office Opening HoursMonday to Friday | 09:00 – 18:00 
EmailCUSTOMER.MY@THY.COM  – Please submit your ticketing requests to sales.kul@thy.com  Cash refunds are not available. Please submit your refund request to sales.kul@thy.com
Turkish Airlines Manage Bookinghttps://www.turkishairlines.com/en-int/flights/manage-booking/
Turkish Airlines Flight Statushttps://www.turkishairlines.com/en-int/flights/flight-status/

Map Location:

Seek Terminal Assistance at the Turkish Airlines Kuala Lumpur Airport Sales Office Desk

Any complication arising while completing your terminal formalities can be sorted at the Turkish Airlines Kuala Lumpur Airport Booking Sales Office desk. Staff at the counter assist with check-in rules, seat selections, and travel-related queries. Check out the help desk location on the map and save the given contact details.

Airport NameKuala Lumpur International Airport
Turkish Airlines Kuala Lumpur Airport Office AddressS16-S18, Level 4, Main Terminal Building, 64000 KLIA, KL International Airport, Selangor, Malaysia
Airport Contact Number+60 3 2053 1899 —7/24 Call Center
Fax Number+60 3 8776 4655
Office Opening Hours9:00 am – 6:00 pm (Mon – Fri)
EmailCUSTOMER.MY@THY.COM   Ticketing desk at airport is available for same day ticketing transactions only. : For any other ticketing requests, please contact sales.kul@thy.com : Refund transactions /requests cannot be processed at the airport. Please submit your refund request to sales.kul@thy.com

List of all Turkish Airlines Global Sales Offices.

Turkish Airlines Headquarters Information

Resolve complex travel concerns and queries by contacting the Turkish Airlines head office. While travel bookings and issues are handled at the local office, the headquarters focuses mainly on matters needing higher-level attention. The mentioned reach-out details will allow you to connect with the HQ team. 

Get a complete rundown on the Turkish Airlines headquarters location and contact details.

Turkish Airlines Head Office AddressTurkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul Türkiye (Türk Hava Yolları Genel Müdürlük Binası, Atatürk Havalimanı, Yeşilköy 34149 İstanbul Türkiye)
Turkish Airlines Corporate HQ Office Phone Number +90 212 463 63 63
Turkish Airlines HQ Office Fax Number+90 212 465 21 21
Turkish Airlines Headquarters Office Opening HoursMonday – Friday: 08:00 AM – 05:00 PM / Saturday – Sunday: Closed
Turkish Airlines Head Office Emailinfo@thy.com
Turkish Airlines Official Websitehttps://www.turkishairlines.com/

Airline’s Sales Office Provides Instant Query Resolution 

Airline policies and restrictions can be confusing to understand, and most of the time, the standard rules do not apply to special scenarios. The Turkish Airlines Kuala Lumpur Sales Office in Malaysia exists to resolve queries related to:

  • Rectifying spelling mistakes on the passenger’s name as per the airline’s name correction policy. 
  • Identifying baggage policy and packing guide for unsual item, sports equipment, food, and medical instruments.
  • Check-in guidelines attached specific route and fare class, including documents required for a seamless flight boarding.
  • Cancellation rules for different fare classes, breakdown of the attached fee, and the following refund guide.

Available Turkish Airlines Fleet Details

Turkish Airlines has a mixed fleet of aircraft that are regularly updated in line with technological innovations. Each cabin class is designed for a different group of passengers, offering different amenities and in-flight comfort. Before selecting your seat or choosing the fare class, discuss aircraft features and onboard amenities with the airline staff.

  • Airbus A300
    • Airbus A300B4
  • Airbus A310
    • Airbus A310-200
    • Airbus A310-300
  • Airbus A319
    • Airbus A319-100
  • Airbus A320
    • Airbus A320-200
  • Airbus A321
    • Airbus A321-100
    • Airbus A321-200
    • Airbus A321neo
  • Airbus A330
    • Airbus A330-200
    • Airbus A330-300
  • McDonnell Douglas MD-90
    • McDonnell Douglas MD-90
  • Airbus A340
    • Airbus A340-300
  • Airbus A350 XWB
    • Airbus A350-900
  • Boeing 737
    • Boeing 737-400
    • Boeing 737-500
    • Boeing 737-700
    • Boeing 737-800
    • Boeing 737-900ER
    • Boeing 737 MAX 8
    • Boeing 737 MAX 9
  • Boeing 777
    • Boeing 777-300ER
    • Boeing 777F
  • Boeing 787 Dreamliner
    • Boeing 787-9 Dreamliner
  • British Aerospace BAe 146 / Avro RJ
    • British Aerospace Avro RJ100
    • British Aerospace Avro RJ70
  • De Havilland Canada DHC-7 Dash 7
    • De Havilland Canada DHC-7-100
  • McDonnell Douglas DC-9
    • McDonnell Douglas DC-9-10
    • McDonnell Douglas DC-9-30
  • McDonnell Douglas DC-10
    • McDonnell Douglas DC-10-10
    • McDonnell Douglas DC-10-30
  • McDonnell Douglas MD-80
    • McDonnell Douglas MD-83

Get Complete Travel Support at the Turkish Airlines Malaysia Help Center

The Turkish Airlines sales office in Malaysia makes travel planning easy and managing complex issues effortless. Just a simple call or visit to the help center will gain you access to personal assistance and expert guidance. Whether it’s about baggage policies, cancellation rules, or unexpected travel solutions, you can contact the office staff and expect quick resolutions.

Turkish Miles & SmilesFlight Ticket BookingBaggage Allowance
Turkish Do & CoFlight Ticket CancellationDuty Free Allowance
Turkish Airlines Mobile AppFlight Ticket ReschedulingSelf Service Kiosk Check-in
Turkish Airlines LoungesWeb / Online Check-inSeats Enquiries and Selection
Turkish Airlines Duty FreeAirport Counter Check-inAirport Transportation
Turkish Airlines CodeshareIn-Flight MealsAnimals and Pets

Frequently Asked Questions:

Does Turkish Airlines have a sales office in Kuala Lumpur?

Turkish Airlines runs a sales office in Kuala Lumpur, Malaysia. Travelers can stop by or call to get hands-on support with bookings and a full range of airline services.

Can travelers walk into the office without prior arrangement?

Yes, the office attends to walk-in visitors throughout business hours. Staff is ready to help with bookings, ticket management, special requests, and unexpected travel situations.

Can travelers reach office staff over the phone?

Yes, calling the office gives travelers quick access to airline representatives. Phone support works best for straightforward concerns that do not require a visit to the office.

How do staff help travelers dealing with a cancellation?

The office staff explains the airline’s cancellation policy tied to a specific ticket so travelers fully understand what they are getting into. Once clear, the team helps carry out the process smoothly.

Can a traveler bring sports equipment on a Turkish Airlines flight?

Yes, sports equipment can travel as checked luggage on Turkish Airlines flights. Certain restrictions apply depending on the item, so checking with office staff beforehand is strongly advised.

Can the Kuala Lumpur office help with special baggage requests?

Yes, staff are well versed in baggage rules and handle special requests efficiently. Travelers can bring their specific concerns to the office and get a clear answer without guesswork.

How long does it take to process a refund after a claim is submitted?

According to the refund policy, the processing typically takes anywhere between 7 and 20 days, depending on the payment method used. Cash and bank transfer refunds generally take longer to reflect than card payments.

What should a traveler do if their name appears incorrectly on a ticket?

Reaching out to the office staff immediately is the right step. Staff handles corrections based on what the current name correction policy allows. A full name change falls outside what the airline permits.

What check-in options does Turkish Airlines offer its passengers?

Travelers can check in through the official website, mobile app, airport counter, or self-service kiosk. Office staff can walk travelers through whichever option suits them best.

Can a traveler pack food items in their carry-on bag?

Yes, food can generally be carried in a handbag as per the airline’s baggage guidelines. Certain restrictions may apply depending on the item, so speaking with office staff clears things up quickly.

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