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Discover Vietnam Airlines Headquarters Whereabouts in Hanoi

  •    Vietnam Airlines Corporation, 200 Nguyen Son Street, Bo De Ward, Long Bien District, Hanoi City, Vietnam
  •    +842 4373 2732 / +84 24 38320320
  •    24 hours a day, 7 days a week
  •    Telesales@vietnamairlines.com
Hanoi, Vietnam

Vietnam Airlines headquarters is in Long Bien District, Hanoi, Vietnam’s capital city. The head office is located close to its airport hub, which makes it very convenient for the management to oversee operations. This guide provides complete contact information and practical advice for reaching the right department.

Details on the Vietnam Airlines Headquarters Location in Hanoi

Scan this table of contents and get comprehensive contact information for the Vietnam Airlines corporate office, along with address and landmark details.

Airline NameVietnam Airlines
Vietnam Airlines HQ Office CityHanoi, Vietnam
Vietnam Airlines Head Office AddressVietnam Airlines Corporation, 200 Nguyen Son Street, Bo De Ward, Long Bien District, Hanoi City, Vietnam
Vietnam Airlines Headquarters Email AddressTelesales@vietnamairlines.com
Vietnam Airlines HQ Office LandmarkProximity to Noi Bai International Airport (HAN)
Vietnam Airlines Corporate Office Phone Number+842 4373 2732 / +84 24 38320320
Call within Vietnam19001100 
Vietnam Airlines Corporate Office Fax Number+842 4382 7300
Vietnam Airlines HQ Office Working Hours24 hours a day, 7 days a week
Vietnam Airlines Official Websitehttps://www.vietnamairlines.com/

Map Location:

Mailing Address of Vietnam Airlines

Write to the Vietnam Airlines head office to escalate serious or unresolved issues, such as formal, high-value complaint letters or legal matters.

Vietnam Airlines JSC

Vietnam Airlines Corporation

Customer Relations Department, 200 Nguyen Son Street, Long Bien District, Hanoi, Vietnam

LOTUSMILES

Lotusmiles Contact Center: Working Hours 24/7

 Call within Vietnam: 1900 1800

 Call from foreign countries to Vietnam: +84 24 38320320

 Email: vip.lotusmiles@vietnamairlines.com  (for Million Miler, Platinum and Gold members)
lotusmiles@vietnamairlines.com  (for Titanium, Silver and Registered members)

Speak with the Vietnam Airlines Customer Representatives

Connect with the representatives via the Vietnam Airlines customer helplines for concerns related to travel planning, flight booking, and ticket modifications.

  • Within Vietnam: 19001100
  • Outside Vietnam: +84-24 38320320
  • LotusMiles (Member Support): +84 24 38320320 (and specialized email addresses for member tiers)
  • Singapore Office: (65) 8128 3776
  • India (New Delhi): (91) 18005709965

Queries to Forward to the Vietnam Airlines HQ Representatives

Travelers can forward some complex, specific queries to the Vietnam Airlines main office team. Basically, if your concerns are related to the following, then you can contact the headquarters.

  • Your queries are not resolved at the local or regional offices.
  • You want to escalate serious travel situations.
  • Travel matters related to airline policies, travel guidelines, or legal disputes.

When travel matters concern basic airline services or procedures that can be easily resolved at a local office, you must contact the airline’s customer service team. Such issues are:

  • Flight booking and ticket reservations.
  • Ticket compensation and refund guide.
  • Flight changes and cancellation rules.
  • Guide to fees attached to airline services and included in the ticket.
  • Assistance with checked and carry-on baggage rules.
  • Help in understanding the check-in rules and timelines.
  • Upgrading seats or changing cabin class.
  • Modifying existing travel plans.
  • Reporting missing or delayed baggage.
  • Obtaining current flight schedules.

Other Ways to Stay Connected with the Vietnam Airlines Team

You can also reach out to Vietnam Airlines through emails, social media,, mobile apps, and other online service systems. These communication channels are the best when you have minor queries or want to stay connected to the latest airline updates.

Email Addresses

Social Media Accounts

Download Mobile Application

Vietnam Airlines offers mobile applications for iOS and Android devices that provide booking management, electronic boarding passes, Lotus Miles tracking, and direct customer support channels.

Other Online Services

  • Web Check-in: Opens 24 hours prior to departure.
  • Contact Forms: Available at vietnamairlines.com
  • Live Support: Chat function during business hours.

About Vietnam Airlines Corporate Office

Vietnam Airlines is Vietnam’s flag carrier and the country’s largest commercial aviation operator. Since its establishment in 1956, the airline has expanded from domestic routes to become a significant player in the Asian and international markets.

Within the Vietnam Airlines Hanoi corporate office, core operations, such as management-level decision making, take place. 

Key Facts

  • Established: January 15, 1956 (as Vietnam Civil Aviation)
  • Primary Hub: Noi Bai International Airport (HAN), Hanoi
  • Major Hub: Tan Son Nhat International Airport (SGN), Ho Chi Minh City
  • IATA Code: VN
  • ICAO Code: HVN
  • Active Fleet: 100+ aircraft
  • Route Coverage: 60+ destinations spanning Asia, Europe, and Oceania
  • Alliance Status: SkyTeam member (joined 2010)

Frequently Asked Questions:

Where is the headquarters of Vietnam Airlines located?

The Vietnam Airlines HQ is located at 200 Nguyen Son Street, Long Bien District, Hanoi, Vietnam. Its location is in the proximity of Noi Bai International Airport, so it’s easy to locate.

Does Vietnam Airlines allow walk-in customers in its main office?

No, the head office does not have a walk-in system for customers. It offers on-call assistance. However, if your presence is required, the staff will schedule your visit and let you know. 

Does the main office provide flight booking and ticketing services?

No, the Vietnam Airlines corporate office does not provide assistance with basic flight booking or travel-related services. It only manages complex matters, which can be escalated by travelers or the local offices.

What are the available communication channels to connect with the headquarters?

You can connect with the head office via hotlines and emails. In-person visits are restricted. You can easily speak with the representatives over the phone.

Does the office help with ticket cancellations and refunds?

Contact the local help centers or the airline’s customer service team, rather than the head office, for assistance with ticket cancellations and refunds.

Can I call the airline’s head office for assistance with baggage rules?

For minor queries, such as assistance with baggage rules, contact the airline customer service team or visit the nearest help center. The main office focuses primarily on complex matters and does not address minor passenger queries.

Does the airline website provide contact information for regional help centers?

Yes, the Vietnam Airlines official website contains contact details and email addresses of various regional offices and departments.

What is the airline’s name change policy in 2026?

The name change policy states that only minor changes can be rectified, and that the middle name can be added. Complete name changes are not permitted. Connect with the airline staff for more details.

When should I escalate the travel issue to the head office?

When you have tried the local help centers and customer service team and still have not found any solution, escalate your travel matter to the Vietnam Airlines main office team for quick resolution.

What are the operating hours of the main office?

The hours of operation are not listed publicly. However, the office runs on usual business hours, and you can confirm the timings by calling the staff.

Vietnam Airlines Offices Other Locations

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