The Hainan Airlines headquarters is situated in Haikou, Hainan Province, China. You can locate the corporate office in Meilan District, close to the Haikou Meilan International Airport, which is also the airline’s primary hub. Scroll this page to the end and find complete contact and address information for the headquarters.
Quick Contact & Location Details of Hainan Airlines Headquarters
Take a quick glance at this informative table to find the Hainan Airlines head office location, phone numbers, and email addresses.
| Airline Name | Hainan Airlines |
| Hainan Airlines Headquarters HQ City | Haikou, Hainan Province, China. |
| Hainan Airlines Head Office Address | Comprehensive Office Building No.21, Hainan Airlines Haikou Meilan Base, No.9, Meilan Airport Road, Meilan District, Haikou City, Hainan Province |
| Hainan Airlines HQ Office Landmark | Located near Haikou Meilan International Airport (HAK) |
| Hainan Airlines Corporate Office Phone Number | +86-898-69965999 (International rates apply) |
| Hainan Airlines HQ Office Working Hours | 8:30-12:30 a.m. and 13:30-17:30 p.m. on working days |
| Hainan Airlines Corporate Office Fax (China) | +86-898-65802996 |
| Hainan Airlines Corporate Office Email Address | presidentmailbox@hnair.com |
| Hainan Airlines Official Website | https://www.hainanairlines.com/ |
ATTACH GOOGLE MAP HERE
Main Office Mailing Address
Write to the mailing address of the Hainan Airlines head office for official letters, complaints, or legal paperwork.
Building 21, Comprehensive Office Building, Hainan Airlines Haikou Meilan Base, No. 9 Meilan Airport Road, Meilan District, Haikou City, Hainan Province, 570203, China
Contact Details of the Hainan Airlines Customer Care Representatives
Get in touch with the Hainan Airlines customer representatives instead when you want to book a flight, cancel a reservation, make changes to your departure date, etc.
- International Support: (+86) 95339 or (+86-898) 95339 (24/7).
- Service Complaints/Suggestions: (+86) 95339 or (+86-898) 95339.
- Europe/Asia/Oceania Toll-Free: 00-800-876-8999
Hainan Airlines Cargo Information
Website：http://www.hnacargo.com
Contact Numbers:（8:30-17:30 weekdays）
International Hotline: (86-898）65368172 (International rates apply)
Domestic Hotline: (86-898）66110982 (International rates apply)
Service Complaint Suggestions: (86-898）65363782 (International rates apply)
The Type of Travel Queries the Hainan Airlines HQ Team Resolves
You can contact the Hainan Airlines main office only for selective travel concerns, as it staff have bigger things to deal with. So consider contacting the headquarters when you are stuck in a situation relating to:
- Problems or complaints about the airline’s services.
- Special requests that go beyond the usual policies.
- Emergency medical help is needed while traveling.
- Disruptions or changes to your flight or travel plans.
Skip contacting the corporate office, and reach out to the nearest help center or dial the customer care line when you need help with:
- Flight cancellation refund.
- Baggage rules
- Understanding the check-in guidelines.
- Assistance with cancellation policy.
- Assistance with the airline name change policy 2026.
Other Communication Channels to Connect with Hainan Airlines Representatives
Besides contacting Hainan Airlines via phone or scheduled visits, you can get in touch with the representatives using other convenient communication channels.
Email Contact Details
- Customer Service: customer.care@hnair.com
- Company Information: presidentmailbox@hnair.com
- Baggage Services: Available through customer service.
- Corporate Inquiries: Use the contact form on the official website.
Follow on Social Media
- Facebook: @Hainan Airlines Global
- Instagram: @Hainan Airlines
- X (Twitter): @HainanAirlines
- WeChat: HNA_official (海南航空)
Install the Airline Mobile Application
Get the airline mobile application from the Google Play Store or App Store and install it on your device to quickly manage airline services and access customer support.
About Hainan Airlines Corporate Office
Hainan Airlines was established in 1993, and since then, it has grown from a regional carrier to become one of China’s most prestigious airlines and the fourth largest airline in the country. Its headquarters ensures that every core operation is carried out in accordance with proper guidelines to maintain the airline’s reputation.
- Founded: January 1993
- Main Hub: Haikou Meilan International Airport (HAK)
- Major Hubs: Beijing Capital International Airport (PEK), Shenzhen Bao’an International Airport (SZX), Xi’an Xianyang International Airport (XIY)
- IATA Code: HU
- ICAO Code: CHH
- Callsign: HAINAN
- Fleet Size: 200+ aircraft
- Destinations: 230+ destinations across Asia, Europe, North America, and Oceania
- Alliance: No global alliance membership (independent carrier with codeshare partnerships)
- Parent Company: HNA Group (undergoing restructuring)
Frequently Asked Questions:
The head office of Hainan Airlines is located in Meilan District, and its location is very close to the Haikou Meilan International Airport.
No, travelers are not allowed to make a casual visit to the main office building without prior notice. Calling its staff is the most convenient way to get in touch.
You can contact the main office via hotlines and speak with its staff. For complaints and detailed feedback, you can write an email to the concerned department as well.
The head office does not provide basic ticket assistance. It helps with complex travel-related issues that are connected with airline policies, travel disruptions, airline restrictions, legal matters, etc.
No, the head office does not oversee minor flight booking or cancellation concerns. For that, you must reach out to the nearest help center or connect with the customer service team via hotlines.
The lost baggage concerns are mainly handled by the airport staff. So, make sure you connect with them as soon as possible.
The local staff or the customer service team itself will suggest that you forward complex or complicated travel concerns to the main office staff.
The complete contact list of Hainan Airlines is available on its official website. Open the homepage and navigate to the “Contact Us” page, and you’ll be able to find the phone number for your region.
Start by connecting with the headquarters representatives over the phone. If an in-person visit is needed, staff will schedule your appointment for you.
Yes, the main office of Hainan Airlines is on the Meilan Airport Road, Meilan District. This makes it close to the airport location.
Hainan Airlines Offices Other Locations
- Hainan Airlines Singapore Office
- Hainan Airlines Dublin Office in Ireland
- Hainan Airlines Hong Kong Office
- Hainan Airlines Sydney Office in Australia
- Hainan Airlines Vladivostok Office in Russia
- Hainan Airlines Irkutsk Office in Russia
- Hainan Airlines Vienna Office in Austria
- Hainan Airlines Tijuana Office in Mexico
- Hainan Airlines Tel Aviv Office in Israel
- Hainan Airlines Osaka Office in Japan
- Hainan Airlines Seattle Office in United States
- Hainan Airlines Dubai Office in United Arab Emirates
- Hainan Airlines Ürümqi Office in China
- Hainan Airlines Auckland Office in New Zealand
- Hainan Airlines Fuzhou Office in China
- Hainan Airlines Sanya Office in China
- Hainan Airlines Hohhot Office in China
- Hainan Airlines Boston Office in United States
- Hainan Airlines Mexico City Office in Mexico
- Hainan Airlines Brisbane Office in Australia
- Hainan Airlines Vancouver Office in Canada
- Hainan Airlines Zhengzhou Office in China
- Hainan Airlines Edinburgh Office in United Kingdom
- Hainan Airlines Yantai Office in China
- Hainan Airlines Vientiane Office in Laos
- Hainan Airlines Guiyang Office in China
- Hainan Airlines Lanzhou Office in China
- Hainan Airlines Bangkok Office in Thailand
- Hainan Airlines Guangzhou Office in China
- Hainan Airlines Berlin Office in Germany