The Hainan Airlines Mexico City office operates from Mexico City International Airport at Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Ciudad de México. The airline has a dedicated helpline number for travelers in Mexico. To call the airline representatives, kindly refer to the contact details provided in this guide. Reach out to the team for quick assistance with airline procedures, policies, and services.
Contact Number: +52 56 6145 2671
Email: customer.care@hnair.com
Working Hours: Mexico City Local Time Mon-Fri , 9:00 am to 5:00 pm (Excluding Saturdays, Sundays and Statutory Holidays)
Hainan Airlines Mexico Airport Information
Airport Name: Mexico City International Airport Benito Juárez
Airport Address: Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Ciudad de México, CDMX, Mexico
Airport Contact Number: +525524822400
Map:
Details of Hainan Airlines Head Office
Address: Comprehensive Office Building No.21, Hainan Airlines Haikou Meilan Base, No.9, Meilan Airport Road, Meilan District, Haikou City, Hainan Province, China
Contact Number: +86-898-69965999(International rates apply)
Fax: (86-898)65802996
E-mails: presidentmailbox@hnair.com
Working hours: 8:30-12:30 am and 13:30-17:30 pm on working days
Official Website: https://www.hainanairlines.com
Hainan Airlines Provides a Variety of Planes and Aircraft
- Airbus A319
- Airbus A319-100
- Airbus A320
- Airbus A320neo
- Airbus A330
- Airbus A330-200
- Airbus A330-300
- Airbus A330-900
- Airbus A340
- Airbus A340-600
- Airbus A350 XWB
- Airbus A350-900
- Dornier Do-328
- Dornier 328JET-300
- Boeing 737
- Boeing 737-300
- Boeing 737-400
- Boeing 737-700
- Boeing 737-800
- Boeing 737 MAX 8
- Boeing 767
- Boeing 767-300
- Boeing 787 Dreamliner
- Boeing 787-8 Dreamliner
- Boeing 787-9 Dreamliner
Hainan Airlines Customer Care Manages the Below Queries
| Immigration Services | Seats Enquiries and Selection | In-Flight Entertainment |
| Flight Ticket Booking | Corporate Rewards Program | Airport Facilities |
| Flight Ticket Rescheduling | Airport Counter Check-in | Transit Information |
| Flight/Visa Info | Delayed Flights | Missing Luggage |
| Flight Information | Immigration Services | Animals and Pets |
| In-Flight Wifi | Airport Facilities | Meet and Greet |
| Baggage Allowance | Receipts and Refunds | Web / Mobile App Check-in |
| Flight Ticket Cancellation | Visa on Arrival | Travel Insurance |
The Hainan Airlines office in Mexico City can be contacted using the contact details shared on this page. Make sure to save them on your device and ensure quick access to travel experts whenever you need help with airline procedures. Just make sure to reach out during business hours.
Frequently Asked Questions:
The Hainan Airlines office in Mexico City is located at Av. Capitán Carlos León S/N, Peñón de los Baños, Venustiano Carranza, 15620 Ciudad de México, CDMX, Mexico. It is within the Mexico City International Airport.
The Hainan Airlines customer care number for customers in Mexico is +52 56 6145 2671. Call to connect with a team of representatives and receive full travel assistance.
The Hainan Airlines office located in Mexico operates during local time, 9 AM to 5 PM. It is open from Monday to Friday, except Saturdays, Sundays, and Statutory Holidays.
Hainan Airlines opens its online check-in window 24 hours before departure for travelers to Mexico City via the official website or mobile app. Log in using your booking reference code and download the boarding pass digitally.
Minor spelling corrections on a Hainan Airlines booking can be handled by contacting the Mexico City office directly or through the managed booking section online. Requests for name changes are not accepted.
Yes, Hainan Airlines does accommodate passengers requiring wheelchair support, mobility assistance, or other special needs at Mexico City International Airport.
Hainan Airlines operates out of Terminal 1 at Mexico City International Airport, where travelers go through passenger formalities before boarding.
It is advisable to arrive at MEX Airport at least 3 hours early for Hainan Airlines international departures. Arriving early allows you to complete terminal formalities on time and board stress-free.
Passengers requesting wheelchair assistance for a Hainan Airlines flight from Mexico City generally need to provide a medical certificate or physician’s statement confirming the requirement.
Hainan Airlines connects Mexico City to Beijing with onward connections to a wide range of destinations across mainland China and parts of Asia.
Hainan Airlines Offices Other Locations
- Hainan Airlines Changsha Office in China
- Hainan Airlines Tel Aviv Office in Israel
- Hainan Airlines Yichun Office in China
- Hainan Airlines Boston Office in United States
- Hainan Airlines Ho Chi Minh City Office in Vietnam
- Hainan Airlines Seoul Office in South Korea
- Hainan Airlines Auckland Office in New Zealand
- Hainan Airlines Vancouver Office in Canada
- Hainan Airlines Hong Kong Office
- Hainan Airlines Taipei Office in Taiwan
- Hainan Airlines Chiang Mai Office in Thailand
- Hainan Airlines Ürümqi Office in China
- Hainan Airlines Yinchuan Office in China
- Hainan Airlines Rome Office in Italy
- Hainan Airlines Guiyang Office in China
- Hainan Airlines Moscow Office in Russia
- Hainan Airlines Vienna Office in Austria
- Hainan Airlines Guangzhou Office in China
- Hainan Airlines Bangkok Sales Office in Thailand
- Hainan Airlines Budapest Office in Hungary
- Hainan Airlines Vientiane Office in Laos
- Hainan Airlines Hohhot Office in China
- Hainan Airlines Sanya Office in China
- Hainan Airlines Brisbane Office in Australia
- Hainan Airlines Fuzhou Office in China
- Hainan Airlines Seattle Office in United States
- Hainan Airlines Osaka Office in Japan
- Hainan Airlines Shenyang Office in China
- Hainan Airlines Zhuhai Office in China
- Hainan Airlines London Office in United Kingdom