Air China Johannesburg Office in South Africa 1-833-532-8043

The contact details for the Air China Johannesburg Office in South Africa are listed on this page. Connect with the airline representatives and quickly resolve issues related to booking, ticket cancellations, last-minute changes, upgrades, name change requests, refund guides, and much more. Having direct access to the help center ensures less stress and a hassle-free trip ahead. Go through this page, save shared contact information, and learn essential details about the airline services.

Information of Air China Johannesburg Office

Address: Building 3, Design Quarter District, corner William Nicol Drive and Leslie Avenue Fourways Johannesburg, South Africa

Contact Number: +0027-11-081 4102

Working Hours: Everyday- 24 Hrs

Airport Name: O.R. Tambo International Airport

Airport Address: 1 Jones Rd, Kempton Park, Johannesburg, 1632, South Africa

Airport Contact Number: +27119216262

Map:

Details of Air China Head Office

Address: No.30 Tianzhu Road, Tianzhu Airport Ecnmc Dvlpmnt Zn, Beijing, Beijing, 101312

Contact Number: 86 10 61461049

Official Website: www.airchina.com.cn

Air China Cancellation Policy 2026

The Air China ticket cancellation rules are based on how far in advance a passenger cancels and the fare class of the ticket. It also offers 24-hour free cancellation opportunities for all ticket types. Economy fare classes are non-refundable after the booking window closes. Premium economy and business class tickets, however, offer more room for cancellation with refunds.

Plane / Aircraft Types

Airbus A319-100
Airbus A320-200 (Deliveries from 2014)
Airbus A320neo (Deliveries until 2020)
Airbus A321-200
Airbus A330-200
Airbus A330-300
Airbus A350-900
Boeing 737-700

Boeing 737-800
Boeing 747-400
Boeing 747-8I
Boeing 777-200
Boeing 777-300ER
Boeing 787-9 (Deliveries from May 2016)
Comac C919 (to be announced)

The Air China Customer Care handles the following inquiries:

Visa Information	Online Check-in	In-Flight Entertainment
Flight Wifi	Airport Wifi	Airport Facilities
Delayed Flights	Airport Counter Check-in	Miles
Flight/Visa Info	Air China Lounges	Missing Luggage
Business Class	Self Service Kiosk Check-in	In-Flight Meals
Duty-Free Allowance	Airport Transfers	Meet and Greet
Baggage Allowance	Visa Services	Airport Lounges
Flight Ticket Cancellation	Ok to Board	Flight Ticket Booking

Be sure to forward your travel concerns and issues to the Air China Johannesburg office when planning an air trip or booking a flight. This makes it easy to sort out any problems that come up along the way. Save the contact details and reach out to the experts directly for quick and more reliable assistance.

Frequently Asked Questions:

Does Air China have a city office located in Johannesburg?

Yes, Air China has an office located in Johannesburg to offer travel-related services and assistance to local customers.

How do I complete web check-in for my Air China flight?

Complete online check in through the airline’s official website or by using the mobile application. You will need your PNR number to complete the process.

Does Air China apply charges on extra baggage?

Yes, Air China charges $120–$220 USD for the first bag that is over the standard allowance. Hence, always ensure to weigh your bags before coming to the airport.

Can I extend my overall checked baggage allowance?

Absolutely, travelers can purchase additional bags online through the official website or by contacting customer support. Buying extra allowance at the airport can be expensive.

Can I download my boarding pass before reaching the airport?

Of course, travelers can download a boarding pass before reaching the airport by completing online check-in.

How do I postpone my departure?

Visit the Air China website, go to the “Service Processing” tab, and click on the “Ticket Change” option. Provide the asked details and make the preferred changes to your departure date.

Does Air China have a 24-hour cancellation policy?

Yes, travelers can cancel an Air China flight for free within 24 hours of booking, considering that the reservation was made at least a week before the departure.

How do I get in touch with Air China representatives?

You can use the online contact form, send an email, use customer care helplines, or visit the nearest city office to connect with the Air China representatives.

What are the ways to request a refund claim?

Travelers can request refund claims on the Air China website or by contacting the customer care team.

When does an airline offer compensation for delayed and cancelled flights?

When the reason for flight delay and cancellation was controllable by the airline, the airline is obliged to offer compensation to its passengers.

Air China Johannesburg Office in South Africa