The Air China Shanghai Office operates from No.199, YingBin San Rd, HongQiao International Airport, Shanghai, offering accessible and dependable customer service.
Contact Number: 021-22353767
Working Hours: Everyday- 24 Hrs
Air China Shanghai Airport Office Information
Air China functions out of Terminal 2 (T2) at Shanghai Pudong International Airport, offering direct access to staff for quick help and solutions.
| Airport Code | PVG |
| Airport Address | 4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China |
| Airport Contact Number | +862196990 |
| Airport Working Hours | Everyday- 24 Hrs |
Map:
Air China Corporate Office: Everything You Need to Know Before You Fly
Air China Headquarters, located at No. 30, Tianzhu Road, Tianzhu Airport Economic Development Zone (Tianzhu Airport Industrial Zone), Shunyi District, Beijing 101312, China (中国北京市顺义区天竹机场经济开发区（天竹机场工业区）天竹路30号，邮编：101312), acts as the central point for handling escalated requests, complex queries, and customer complaints.
| Air China Corporate HQ Phone Number | 4008 100 999 /+86 10 6146 1049 |
| Corporate Office Opening Hours | Monday-Sunday: 9am-6pm |
| Air China Main Office Email Address | customer_relations@airchina.com |
| Headquarters Official Website | www.airchina.com.cn |
Understanding Air China Fleet Operating Various Routes
The fleet comprises a range of modern aircraft that support Air China flights across multiple international routes, including:
| Airbus A319-100 | Boeing 737-800 |
| Airbus A320-200 (Deliveries from 2014) | Boeing 747-400 |
| Airbus A320neo (Deliveries until 2020) | Boeing 747-8I |
| Airbus A321-200 | Boeing 777-200 |
| Airbus A330-200 | Boeing 777-300ER |
| Airbus A330-300 | Boeing 787-9 (Deliveries from May 2016) |
| Airbus A350-900 | Comac C919 (to be announced) |
| Boeing 737-700 |
Travel Services Available Through the Air China Shanghai Office in China
To ensure a smoother journey, passengers can contact the Air China Office in Shanghai for a range of travel-related services.
| Unaccompanied Minor | Flight Ticket Booking | Baggage Allowance |
| Air China Holidays | Flight Ticket Cancellation | Duty Free Allowance |
| Air China Duty Free | Flight Ticket Rescheduling | Self Service Kiosk Check-in |
| Air China Lounges | Web / Online Check-in | Concierge Services |
| Air China Mobile App | Airport Counter Check-in | Airport Transportation |
| Air China Codeshare | In-Flight Meals | Animals and Pets |
Air China Offices Other Locations
- Air China Tokyo Sales Office in Japan
- Air China Stockholm Sales Office in Sweden
- Air China Astana Office in Kazakhstan
- Air China Nagasaki Office in Japan
- Air China Lhasa Office in China
- Air China Vancouver Sales Office in Canada
- Air China Surat Thani Office in Thailand
- Air China Tehran Office in Iran
- Air China Singapore Office
- Air China Stockholm Office in Sweden
- Air China Jingdezhen Office in China
- Air China Ürümqi Office in China
- Air China Chita Office in Russia
- Air China Budapest Sales Office in Hungary
- Air China Newark Office in United States
- Air China Yangzhou Office in China
- Air China Sendai Office in Japan
- Air China Taizhou Office in China
- Air China Siem Reap Office in Cambodia
- Air China Shiquanhe Office in China
- Air China Los Angeles Sales Office in USA
- Air China Auckland Office in New Zealand
- Air China Colombo Sales Office in Sri Lanka
- Air China Zhuhai Office in China
- Air China Changde Office in China
- Air China Washington D.C. Office in United States
- Air China Mudanjiang Office in China
- Air China Manzhouli Office in China
- Air China Budapest Office in Hungary
- Air China Zürich Office in Switzerland